Zeynep Ceytin
Auburn,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the administrative and customer service industry. I bring solid team player skills with an outgoing, positive demeanor. My background includes proven abilities in establishing rapport with clients and maintaining their satisfaction. I am highly motivated to contribute to company success through a commitment to quality, speed, and process optimization.
Articulate, energetic, and results-oriented, I possess an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. My focus is on maintaining a high level of customer satisfaction while driving operational efficiency. I am adept at navigating complex customer interactions and resolving issues promptly and effectively.
Overview
9
9
years of professional experience
Work History
Receptionist
Glam 2 Glow Makeup
03.2023 - 01.2024
- Proficient in effectively communicating with clients to understand their wants and needs.
- Skilled in receiving and answering phone calls and emails promptly and professionally.
- Track expenses and create budget plans to ensure financial efficiency.
- Book clients for sessions efficiently and accurately.
- Resolve conflicts promptly and effectively to maintain client satisfaction.
- Track stock levels and place orders as needed to ensure optimal inventory levels.
- Maintain accurate records through diligent data entry.
- Greet incoming visitors and customers professionally, providing friendly and knowledgeable assistance.
- Keep the reception area clean and organized to create a positive first impression for visitors.
Pharmacy Assistant
Cincotta Chemist
03.2022 - 03.2023
- Dispensing of medication, assisting pharmacists dispensing medications accurately.
- Data entry of client information, maintaining confidentiality, prescription management using appropriate software.
- Providing information on medication usage, dosage, and potential side effects.
- Greeting customers and answering calls.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Stock replenishment of store products.
Customer Service Representative
Fantastic Furniture
08.2021 - 12.2022
- Receive and handle over 50 high volume inbound and outbound telephone calls per day, as well as emails and live chats.
- Meet deadlines and Key Performance Indicators (KPIs) consistently.
- Demonstrate high attention to detail and accuracy in all tasks.
- Effectively resolve customer inquiries regarding deliveries, collections, backorders, returns, refunds, spare parts, repairs, etc., in line with Fantastic Furniture's Customer Service policies and procedures.
- Accurately record customer details using computer-based and paper-based systems where necessary.
- :Possess excellent communication and customer service skills.
- Respond to customer needs through competent customer service and prompt problem-solving.
Store Manager
Ataman Kebab
08.2014 - 08.2021
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Assisted in recruiting, hiring, and training new team members.
- Reduced risks by maintaining a clean and organised work environment.
- Maintained adequate temperature and humidity in stockrooms to preserve product quality and freshness.
- Processed payments with a focus on accuracy and correct cash-handling procedures.
- Balanced sales and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Auburn Girls High School
Auburn, NSWCertificate III - Business Administration
Granville TAFE
Certificate III - Leadership & Management
REACH For Training
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Data Entry and Maintenance
- Strong Verbal and Written Communication
- Creative Problem Solving
- Document and Records Management
- Establishing and Maintaining Customer Relationships
- Time Management
- Strong Analytical and Problem-Solving Skills
- Team-Oriented and Cooperative
- Proficiency in Microsoft Office and G Suite
- Patient and Empathetic
- Excellent Attention to Detail
- Administrative and Office Support
- Critical Thinking
- Payment Processing
Timeline
Receptionist
Glam 2 Glow Makeup
03.2023 - 01.2024
Pharmacy Assistant
Cincotta Chemist
03.2022 - 03.2023
Customer Service Representative
Fantastic Furniture
08.2021 - 12.2022
Store Manager
Ataman Kebab
08.2014 - 08.2021
High School Diploma -
Auburn Girls High School
Certificate III - Business Administration
Granville TAFE
Certificate III - Leadership & Management
REACH For Training
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