Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zeynep Karakus

Sydney,Australia

Summary

I am seeking opportunities in sales and customer service where I can apply my leadership, communication, and sales skills. As a supervisor at an award-winning restaurant, I’ve successfully managed teams, engaged with customers, and driven business results, including raising our Google rating from 4.5 to 4.7.

In addition to my professional role, I have gained valuable international experience through studies and internships in both London and the United States. In London, I completed professional development programs that enhanced my communication and cultural awareness skills. In the U.S., I participated in internships and cultural exchange programs, gaining adaptability and the ability to meet diverse customer needs.

Starting as a server and being promoted to supervisor, I’ve consistently improved sales and led my team to success by providing tailored solutions and fostering strong customer relationships. My international experience, strong work ethic, and passion for achieving results position me to excel in a sales or customer service role. I also offer strong references who can vouch for my dedication and performance.

Overview

4
4
years of professional experience

Work History

Restaurant Supervisor

Maydanoz Restaurant
04.2023 - Current
  • Lead a team of 10 employees, overseeing daily operations and ensuring smooth service
  • Enhanced customer satisfaction, contributing to raising the restaurant's Google rating from 4.5 to 4.7
  • Managed sales efforts, including upselling and promoting special menu items, leading to a consistent increase in revenue
  • Addressed customer feedback and resolved complaints quickly to improve overall customer experience.

Intern

Interexchange Student Program
MA / USA
06.2020 - 08.2022
  • Various Locations, USA (Cultural Exchange Programs)
  • Participated in customer service internships in the U.S
  • As part of cultural exchange programs
  • Worked in various roles, including front-desk reception, assisting guests, and handling inquiries.
  • Enhanced problem-solving skills by addressing customer needs and offering tailored solutions.

Education

English Language and Literature -

Karadeniz Teknik University

Business and Management -

Kaplan International School
12.2019

Skills

  • Customer Relationship Management
  • Sales and Upselling Expertise
  • Excellent Communication Skills

References

  • Arman Uz, Director at Efendy Group, arman@efendygroup.com
  • Tammy McGregor, Former General Manager at Efendy Group, +61 411 495 211

Timeline

Restaurant Supervisor

Maydanoz Restaurant
04.2023 - Current

Intern

Interexchange Student Program
06.2020 - 08.2022

English Language and Literature -

Karadeniz Teknik University

Business and Management -

Kaplan International School
Zeynep Karakus