ZEYNEP TURKKAN
Geelong,VIC
Summary
I am someone who is eager to learn and enjoys teamwork. I have a cheerful personality and I am a disciplined worker. I have some computer skills. I like to learn new things!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Teras CAFE
05.2018 - 05.2019
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Greeted new customers, discussed specials and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cashier
Teras CAFE
05.2017 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Set up new sales displays each [Timeframe].
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
Coffee Barista
Teras CAFE
05.2016 - 05.2019
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Addressed specific customer questions and requests, fielding to [Job title] those outside of scope.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Educated coworkers and customers about new products.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cultivated to recall customers' names and address each by name.
- Created original artwork for specials board display daily.
Nurse Manager
VIP Nursing Home And Aged Care Center
11.2018 - 04.2019
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Delivered expert case management, milieu management, medication administration and emergency intervention.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
- Monitored and assisted residents through individual service plans.
- Ran errands for patients, did shopping, and picked up other necessities.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Administered massages, alcohol rubs and lotion to maintain patient skincare regimes and enhance circulation.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Nurse Intern
Acibadem Hospital
09.2016 - 06.2017
- I worked as a trainee nurse in the surgical service and in the orthopedic service.
- Collected, labeled and transported specimens to prepare for laboratory testing.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating and daily hygiene tasks.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Maintained continuity of care by communicating changes in patient condition with physicians, family members and other care team members.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Applied clean dressings, slings, stockings and support bandages to protect patient wounds and prevent infections.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds or signs of trauma.
- Recorded vital signs and intake and output of over [Number] patients per [Timeframe], documenting information in [Software].
- Communicated with patients to ascertain feelings and need for assistance or social and emotional support.
- Supported nursing staff by identifying and reporting changes in patient condition, evaluating safety concerns and assisting with [Type] and [Type] treatment procedures.
- Utilized wheelchairs and hospital beds to transfer patients from room to X-ray or lab.
- Administered peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
- Interviewed patients to obtain medical and biometric information and provide [Job title] with data necessary to develop plans of care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Communicated medical information and discharge instructions to patients and families to reduce return visits.
- Connected with patients and families from variety of cultural and economic backgrounds to establish and maintain open communication for improved patient outcomes.
- Developed and executed daily goals and care plans for up to [Number] surgical patients per day.
- Collaborated with [Job title] to improve results for [Type] department of [Number] surgical suites.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Administered medications to [Number] patients and monitored response to medications.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Nurse Intern
Goverment Hospital
07.2016 - 08.2016
- I worked as a trainee nurse in the family doctor and in the emergency department.
- Collected, labeled and transported specimens to prepare for laboratory testing.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating and daily hygiene tasks.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Maintained continuity of care by communicating changes in patient condition with physicians, family members and other care team members.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Applied clean dressings, slings, stockings and support bandages to protect patient wounds and prevent infections.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds or signs of trauma.
- Communicated with patients to ascertain feelings and need for assistance or social and emotional support.
- Supported nursing staff by identifying and reporting changes in patient condition, evaluating safety concerns and assisting with [Type] and [Type] treatment procedures.
- Utilized wheelchairs and hospital beds to transfer patients from room to X-ray or lab.
- Administered peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Nurse Intern
Goverment Hospital
10.2015 - 06.2016
- I worked as trainee nurse in the emergency and surgical service.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
- Administered massages, alcohol rubs and lotion to maintain patient skincare regimes and enhance circulation.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Participated in development of guidelines for [Type] care.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated patient histories, complaints and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Applied clean dressings, slings, stockings and support bandages to protect patient wounds and prevent infections.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Supported nursing staff by identifying and reporting changes in patient condition, evaluating safety concerns and assisting with [Type] and [Type] treatment procedures.
- Administered peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
- Utilized wheelchairs and hospital beds to transfer patients from room to X-ray or lab.
- Advocated for and strived to protect health, safety and rights of patient.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
Nurse Volunteer
Goverment Hospital
06.2015 - 08.2015
- I worked as a volunteer intern nurse in the surgical service.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Took newspapers, flowers and other personal items to patients on all floors.
- Made handcrafted items to gift to patients and families.
- Transported patients and helped with discharge procedures.
Education
High School Diploma -
Hatem Saglik Meslek Lisesi
Gemlik/Bursa06.2017
Skills
- Staff Motivation and Discipline
- Customer Needs Assessments
- Accurate Money Handling
- Table Bussing
- Order Accuracy
- Professional Relationships
- Assigning Tables
- To-Go Order Preparation
- Check Payment Processing
- Kitchen Staff Coordination
- Dining Customer Service
- Food and Beverage Service
- Waiting Tables
- Order Taking
- Customer Service
- Nursing Staff Leadership
- Patient Assessments
- Student Training
- Coaching and Mentoring
- Nursing Plan Development
- Diet and Nutrition
- Direct Nursing Care
- Healthcare Ethics
- Treatment Recommendations
- Patient Care Oversight
- Medical and Nursing Coordination
- Immunizations and Vaccinations
- Therapy and Counseling
- Medication Side Effect Knowledge
- Emergency Diagnostics
- Monitoring Vital Signs
- Nursing Assignments
- Customer Interaction
- Learning Styles
- Allergy Management
- Cooking Methods
- POS Transactions
- Creative Arts
- Safe Work Practices
- Clean and Sanitize
- Food Serving and Preparation
- Coffee Expertise
- Coffee and Tea Preparation
- Equipment and Store Cleaning
- Coffee Machine Demonstrations
Certification
- [Birth Doula] Training - 2017
Texture Art
Simple texture art using plaster
Languages
Turkish
Native or Bilingual
Timeline
Nurse Manager
VIP Nursing Home And Aged Care Center
11.2018 - 04.2019
Waitress Supervisor
Teras CAFE
05.2018 - 05.2019
Cashier
Teras CAFE
05.2017 - 05.2019
Nurse Intern
Acibadem Hospital
09.2016 - 06.2017
Nurse Intern
Goverment Hospital
07.2016 - 08.2016
Coffee Barista
Teras CAFE
05.2016 - 05.2019
Nurse Intern
Goverment Hospital
10.2015 - 06.2016
Nurse Volunteer
Goverment Hospital
06.2015 - 08.2015
High School Diploma -
Hatem Saglik Meslek Lisesi
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