Zhamille Sur
Kewdale,WA
Summary
I have been in the hospitality industry since I arrived in Australia. I have a passion for coffee, customer service and I can work well in a team or by myself. I am a fast learner and I have managed a group of 10 in my career as a Cafe/ Restaurant manager. I am looking to relocate closer to home and share my passion with people in the industry.
Overview
7
7
years of professional experience
Work History
Cafe Manager
Cup and Co
03.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas..
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Cafe Supervisor
Cup and Co
08.2022 - 02.2023
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
Restaurant Manager
Prego Restaurant
02.2021 - 08.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Food and Beverage Team Leader
Pullman Quay Grand Sydney Harbour
07.2019 - 02.2021
- Limited portion sizes and used garnishes to control food costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Food and Beverage Attendant
Stamford Plaza
07.2019 - 02.2020
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Food and Beverage Team leader
Sir Stamford Circular Quay
10.2018 - 07.2019
- Leading the team to make sure we are able to achieve the goals for the day are met.
- Deliver food and beverage service of high standard and in accordance with departmental standards and procedures.
Skills
- Leadership
- Teamwork
- Coffee making
- Customer service
- Dealing with issues
- Using Micros service
- Selling
Affiliations
Reference Included:
Mitch Page (Manager/ Head Barista)
+61 434 943 728
Khoa Kay Nguyen (Head Chef)
0412 648 026
Timeline
Cafe Manager
Cup and Co
03.2023 - Current
Cafe Supervisor
Cup and Co
08.2022 - 02.2023
Restaurant Manager
Prego Restaurant
02.2021 - 08.2022
Food and Beverage Team Leader
Pullman Quay Grand Sydney Harbour
07.2019 - 02.2021
Food and Beverage Attendant
Stamford Plaza
07.2019 - 02.2020
Food and Beverage Team leader
Sir Stamford Circular Quay
10.2018 - 07.2019
Similar Profiles
Barbara MatlenBarbara Matlen
Regional Lead Accommodations, West Coast at FIFA Club World Cup 2025 & FIFA World Cup 2026Regional Lead Accommodations, West Coast at FIFA Club World Cup 2025 & FIFA World Cup 2026
JUSTIN BROWNJUSTIN BROWN
Chief Operating Officer / Owner at Culture Cup Coffee & Meeting PlaceChief Operating Officer / Owner at Culture Cup Coffee & Meeting Place
LAURA MELVINLAURA MELVIN
Family-Owned Diner at Server The Cup DinerFamily-Owned Diner at Server The Cup Diner
Marleigh SmithMarleigh Smith
Gymnastics Coach at Gold Cup GymnasticsGymnastics Coach at Gold Cup Gymnastics
Kayla CrombieKayla Crombie
Tractor Driver & Chaser Bin Operator at RD & SM CrombieTractor Driver & Chaser Bin Operator at RD & SM Crombie