Zhane Summers
Burleigh Waters,Qld
Summary
Sharp-eyed Console Operator skilled in monitoring CCTV and reporting suspicious persons and activities. Committed to enforcing rules, regulations, policies and procedures. Hands-on experience responding to emergency situations with security assistance. Comfortable with constantly standing or walking and running. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager on Duty
Collins Foods
09.2014 - 11.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Implemented cost-saving measures through careful budget planning and expense analysis to maximize profitability.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Console Operator
Shell Gas Station
04.2022 - Current
- Developed strong working relationships with colleagues, fostering collaboration and open communication for improved problem solving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Prioritized system maintenance tasks based on urgency levels to ensure minimal disruption to overall workflow while addressing potential threats proactively.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring assistance.
- Reacted calmly during times of highly stressed or emergency situations.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
Bar Staff Member
Cbus Stadium
03.2021 - 08.2021
- Collaborated with team members to ensure smooth service during peak hours.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Improved workflow efficiency by maintaining a well-organized work station with necessary supplies and equipment.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
Education
Miami State High School
Miami, QLD11.2016
Skills
- Communication abilities
- Software Installation
- CCTV camera monitoring
- Remote Support
- Performance Optimization
- CPR Certified
- Customer Service
- Decision-Making
- Multitasking and Organization
- Time Management
- Flexible Schedule
- Work Planning and Prioritization
- Critical Thinking
- Attention to Detail
- Preventive Maintenance
- Organizing and Categorizing
- System onboarding
- Incident Logs
- Performance Management
Certification
Certificate III in business
Certificate II in retail
Certificate in cpr and first aid
Timeline
Console Operator
Shell Gas Station
04.2022 - Current
Bar Staff Member
Cbus Stadium
03.2021 - 08.2021
Manager on Duty
Collins Foods
09.2014 - 11.2022
Miami State High School
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