Zhaoyi Bing
Brisbane,QLD
Summary
I am a highly motivated professional with a diverse background in retailing. Known for customer service, time management and relationship building, I bring a strong track record of being a sales assistant. My dedication to perfection drives my commitment to achieving excellence in every task. I am eager to contribute my skills and enthusiasm to a dynamic team or project.
Overview
5
5
years of professional experience
Work History
Sales Associate
Polo Ralph Lauren
Brisbane, QLD
02.2024 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Assistant
Myer
Brisbane, QLD
10.2022 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Shop Assistant
No Fail
Sydney, NSW
10.2019 - 01.2020
- Helped team members work optimally by frequently stocking work supplies and tools.
- Greeted customers entering store and offered assistance with any requirements.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Constructed and dismantled components and gathered materials for repairs, maintenance and new installations.
Client Advisor
Paul Smith
Tsingtao, Shandong
03.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Master Of Arts - Translation And Interpreting
The University of New South Wales
Sydney, NSW01.2020
Bachelor Of Arts - Business English
Longyan University
Longyan, CHN06.2017
Skills
- Customer Service
- Relationship Building
- Multitasking Abilities
- Fluent in English and Mandarin
- Collaboration
- Microsoft Office
- Product Promotions
- Conflict Resolution
- Public Speaking
- Visual Merchandising
Timeline
Sales Associate
Polo Ralph Lauren
02.2024 - Current
Sales Assistant
Myer
10.2022 - Current
Client Advisor
Paul Smith
03.2020 - 08.2022
Shop Assistant
No Fail
10.2019 - 01.2020
Master Of Arts - Translation And Interpreting
The University of New South Wales
Bachelor Of Arts - Business English
Longyan University