ZHAOYUE Shen (Tommy)
Melbourne,VIC
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bartender
Leftbank
10.2023 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Fast Food Worker
Macdonals
06.2015 - 10.2017
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Education
No Degree - Sound Engineering
RMIT University
Melbourne, VIC11.2023
Skills
- Payment Processing
- Food Service
- Suggestive Selling
- Clear and Effective Communication
- Customer Service
- Teamwork and Collaboration
Timeline
Bartender
Leftbank
10.2023 - Current
Fast Food Worker
Macdonals
06.2015 - 10.2017
No Degree - Sound Engineering
RMIT University
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