Zharlia Parker
Albury
Summary
Experienced customer service employee seeking employment opportunities. Young and articulate individual with demonstrated experience working in face-to-face customer service roles. Detaiand professional interested in hair and beauty due to an interest in the growing trends of the industry and a drive to help others to look and feel their best. Strong professional and interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills, flexibility, growth mindset, and pride in personal presentation are integral. Dedicated to delivering superior customer service to build customer loyalty through quality product, service and positive experiences.
Overview
7
7
years of professional experience
Work History
Barista
gardens cafe
Albury
05.2024 - 07.2025
- Prepared beverages according to customer preferences, ensuring consistency in taste and presentation.
- Collaborated with team members to streamline service during peak hours, improving overall efficiency.
- Managed inventory levels by monitoring stock and placing orders to maintain product availability.
- Handled cash transactions accurately, ensuring proper cash register operations and customer receipts.
- Maintained health and safety standards by adhering to proper food handling procedures and cleanliness protocols.
- Maintained cleanliness and organization throughout the café to enhance customer experience.
Front of House Wait Staff Member
Cafe Borellas
Albury
03.2021 - 05.2024
- Set up tables prior to service, ensuring cleanliness and proper arrangement for an inviting atmosphere.
- Delivered food and beverages to customers promptly, ensuring accuracy and adherence to order specifications.
- Monitored dining area for customer satisfaction, addressing concerns and resolving issues swiftly.
- Collaborated with kitchen staff to ensure timely and efficient service during busy periods.
- Maintained a clean and organized work environment, adhering to health and safety regulations.
Customer service assistant
Carv'n it up
01.2019 - 03.2021
- This position involved customer service, waiting tables, preparing food and beverages and general cleaning.
- It encompassed stock control and demanded a high level of efficiency in a fast-paced environment.
- Trained new staff on beverage preparation techniques and customer service best practices.
Education
High School -
Albury High School
AlburySkills
- Customer service
- Problem solving
- Personal presentation
- Food preparation
- Cash handling
- Table setting
- Team collaboration
- Attention to detail
- Effective communication
References
- Kristy Parker, Personal Referee, 0402 835 822
- Sean Hourigan, Supervisor, Carv'n it up, 0448 568 694
- Katie Keeping, Manager Cafe Borellas, 0427 053 223
- Annette, Gardens Cafe, 0437893802
Personal Information
Date of Birth: 31/12/04
Attributes
- Reliable: Commended reliability and a strong work ethic demonstrated by completion of all rostered shifts as well as availability for non-preferred shifts to assist during peak seasons.
- Enthusiastic: Always willing to build morale and improve the work environment by taking pride in my work and showing enthusiasm for all tasks and responsibilities.
- Adaptable: Elevated level of flexibility to allow for adaptation to the demands of any industry including training and work functions.
- Growth mindset: Staying updated with latest trends in the industry and participating in professional learning to upskill myself.
Timeline
Barista
gardens cafe
05.2024 - 07.2025
Front of House Wait Staff Member
Cafe Borellas
03.2021 - 05.2024
Customer service assistant
Carv'n it up
01.2019 - 03.2021
High School -
Albury High School