Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Zhen Wang

Truganina,VIC

Summary

Accomplished Manager with a robust background in culinary operations and team leadership, notably at Davids Hot Pot. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through adept management of staff training and development, and customer relationship management. Proven ability to elevate service standards while maintaining budget control, showcasing a blend of operational prowess and interpersonal skills.

Overview

18
18
years of professional experience

Work History

Manager

Davids Hot Pot
08.2022 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Chef

Oibento
08.2017 - 06.2021
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.

Chef

Nene Chicken
12.2016 - 06.2017
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.

Chef Assistant

Shanghai Hongmei Restaurant
07.2011 - 06.2014

Save the first one

Chef Assistant

Shanghai Hongmei Restaurant
07.2006 - 09.2009
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.

Education

Advanced Diploma - Organizational Leadership

Holmes
Melbourne, VIC
03.2019

Certificate III - Chef

Victoria University
Melbourne, VIC
01.2019

Diploma - Hospitality Administration And Management

Holmes
Melbourne, VIC
03.2017

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Staff Training and Development
  • Operations Management
  • Customer Relationship Management (CRM)
  • Staff Development
  • Sales Techniques
  • Sales management
  • Schedule Preparation
  • Budget Control
  • Customer Service
  • Problem Resolution
  • Customer Relationship Management
  • Staff Training
  • Schedule Management

Additional Information

Visa status:citizenship

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Manager

Davids Hot Pot
08.2022 - 06.2024

Chef

Oibento
08.2017 - 06.2021

Chef

Nene Chicken
12.2016 - 06.2017

Chef Assistant

Shanghai Hongmei Restaurant
07.2011 - 06.2014

Chef Assistant

Shanghai Hongmei Restaurant
07.2006 - 09.2009

Advanced Diploma - Organizational Leadership

Holmes

Certificate III - Chef

Victoria University

Diploma - Hospitality Administration And Management

Holmes
Zhen Wang