Zhen Zhong
Burwood East,VIC
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server, Cashier
Sanhe Congee
04.2024 - 06.2025
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Developed strong relationships with regular customers, enhancing loyalty and repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
Server, Cashier
KoBQ
12.2023 - 04.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated dining room activities to ensure efficient table turnover and optimal guest experience.
- Trained new staff on restaurant procedures, menu items, and customer service standards.
- Maintained cleanliness and organization of dining area to enhance overall ambiance.
Cashier, Server, Kitchen Hand
Origami Sushi & Noodles
06.2022 - 10.2023
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with food inquiries, enhancing overall experience.
- Maintained organized checkout area, improving workflow and reducing wait times.
- Trained new cashiers on register operations and customer service best practices.
Cashier
AKL Two Dollar Shop
05.2022 - 09.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout area to enhance operational efficiency.
- Handled cash, credit, and electronic payment transactions securely and responsibly.
Kitchen Hand
Mondi Pizza
04.2022 - 10.2022
- Prepared ingredients and assisted chefs in food preparation tasks.
- Maintained cleanliness and organization of kitchen stations and equipment.
- Operated kitchen machinery, ensuring adherence to safety protocols.
- Assisted in inventory management by restocking supplies as needed.
Online Customer Service Consultant
Shang Rong Fang Toys Store
02.2022 - 04.2022
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
Server
Tan Ya Xue Hot Pot Restaurant
11.2021 - 02.2022
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Collaborated with team members to ensure efficient table turnover and service flow.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
Education
Bachelor of Commerce - Accounting
The University of Melbourne
Melbourne, VIC06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- High volume dining
- Team collaboration
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Server, Cashier
Sanhe Congee
04.2024 - 06.2025
Server, Cashier
KoBQ
12.2023 - 04.2025
Cashier, Server, Kitchen Hand
Origami Sushi & Noodles
06.2022 - 10.2023
Cashier
AKL Two Dollar Shop
05.2022 - 09.2023
Kitchen Hand
Mondi Pizza
04.2022 - 10.2022
Online Customer Service Consultant
Shang Rong Fang Toys Store
02.2022 - 04.2022
Server
Tan Ya Xue Hot Pot Restaurant
11.2021 - 02.2022
Bachelor of Commerce - Accounting
The University of Melbourne