Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zhen Zhong

Burwood East,VIC

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

4
4
years of professional experience

Work History

Server, Cashier

Sanhe Congee
04.2024 - 06.2025
  • Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
  • Developed strong relationships with regular customers, enhancing loyalty and repeat visits.
  • Served food and beverages promptly with focused attention to customer needs.

Server, Cashier

KoBQ
12.2023 - 04.2025
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated dining room activities to ensure efficient table turnover and optimal guest experience.
  • Trained new staff on restaurant procedures, menu items, and customer service standards.
  • Maintained cleanliness and organization of dining area to enhance overall ambiance.

Cashier, Server, Kitchen Hand

Origami Sushi & Noodles
06.2022 - 10.2023
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Assisted customers with food inquiries, enhancing overall experience.
  • Maintained organized checkout area, improving workflow and reducing wait times.
  • Trained new cashiers on register operations and customer service best practices.

Cashier

AKL Two Dollar Shop
05.2022 - 09.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained clean and organized checkout area to enhance operational efficiency.
  • Handled cash, credit, and electronic payment transactions securely and responsibly.

Kitchen Hand

Mondi Pizza
04.2022 - 10.2022
  • Prepared ingredients and assisted chefs in food preparation tasks.
  • Maintained cleanliness and organization of kitchen stations and equipment.
  • Operated kitchen machinery, ensuring adherence to safety protocols.
  • Assisted in inventory management by restocking supplies as needed.

Online Customer Service Consultant

Shang Rong Fang Toys Store
02.2022 - 04.2022
  • Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.

Server

Tan Ya Xue Hot Pot Restaurant
11.2021 - 02.2022
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted with menu knowledge to enhance guest experience and satisfaction.
  • Collaborated with team members to ensure efficient table turnover and service flow.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.

Education

Bachelor of Commerce - Accounting

The University of Melbourne
Melbourne, VIC
06-2027

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • High volume dining
  • Team collaboration

Languages

Chinese
Native or Bilingual
English
Full Professional

Timeline

Server, Cashier

Sanhe Congee
04.2024 - 06.2025

Server, Cashier

KoBQ
12.2023 - 04.2025

Cashier, Server, Kitchen Hand

Origami Sushi & Noodles
06.2022 - 10.2023

Cashier

AKL Two Dollar Shop
05.2022 - 09.2023

Kitchen Hand

Mondi Pizza
04.2022 - 10.2022

Online Customer Service Consultant

Shang Rong Fang Toys Store
02.2022 - 04.2022

Server

Tan Ya Xue Hot Pot Restaurant
11.2021 - 02.2022

Bachelor of Commerce - Accounting

The University of Melbourne

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Zhen Zhong