Summary
Work History
Education
Skills
Timeline
Generic

Zhenfu Wu

Waterloo,NSW

Summary

A student at the University of New South Wales. Although haven't undergone professional training for table games, I possess excellent mathematical calculation abilities and certain card-shuffling skills. In my interactions with customers, I always demonstrate my communication prowess and dispute resolution skills. In my previous roles, I successfully managed several disputes arising from games or mahjong. On one occasion, when an item belonging to a guest was mistakenly taken and lost by another guest, I successfully mediated between the two parties, facilitating a compensation agreement that satisfied both.

Fluent in Chinese, I can effectively communicate with clients from diverse backgrounds. I approach every guest with meticulous attention and patience, maintaining composure and professionalism even in high-pressure situations. I am enthusiastic about the role of a Table Games Dealer, as I see it as a unique experience. Through this opportunity, I hope to make friends from all over the world and gain insights into a myriad of life stories.

Work History

Supervisor

Black House Gaming
04.2023 - 09.2023
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Resolved account issues to build rapport and relationships with clients.

Education

Bachelor of Information Systems - BIS - Bussiness of Information Systems

University of New South Wales
Sydney, NSW
12.2023

Skills

  • Interdepartmental Collaboration
  • Customer Relationship Management
  • Maintaining Clean Work Areas
  • Quality Assurance
  • Collaborative Environments
  • Workflow Coordination

Timeline

Supervisor

Black House Gaming
04.2023 - 09.2023

Bachelor of Information Systems - BIS - Bussiness of Information Systems

University of New South Wales
Zhenfu Wu