Zheng Li

• Design and Development of new electronic hardware and embedded software solutions
• System Design support for customers on complex applications
• Engineering support in mass production of existing and new systems
• End-to-end product development from concept through to requirement derivation, testing, validation, and commercialization.
• Input in compilation of requirements and test cases
• Delivery of:

1. applications know-how

2. customized product solutions

3. software support

4. new product training, and ensuring that Step Global provides superior technical support to its customers

• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Streamlined support processes for increased efficiency and reduced response times.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

• Worked with key stakeholders in Sales, Procurement, Production, and Quality to determine specifications, and conduct feasibility studies.
• Involved in embedded system design including hardware design, PCB layout, and C programming to support R&D team.
• Performed prototype assembling and testing, and documented testing processes and results
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

• Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
• Installed and configured new devices and system components.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.