Zheng Qi Tan
Summary
Results-driven Sales Support Executive with experience in sales and a solid academic background in Logistics and Supply Chain Management and Business Information Systems. Fluent in English, Chinese, Malay, Cantonese, and Hokkien, allowing for effective communication with clients across different markets. Proficient in using CRM systems, advanced Excel, and managing shipping documentation. Known for strong problem-solving abilities, teamwork, and delivering consistent results in both retail and logistics environments.
Overview
1
1
year of professional experience
Work History
Sales Executive
Adore Home Living
11.2023 - Current
- Utilized in-depth knowledge of Adore Home Living's product range to assist customers in making informed purchasing decisions, ensuring satisfaction and great customer service.
- Achieved and exceeded monthly sales targets up to $400,000 in 2024 by employing effective upselling, cross-selling, and closing techniques.
- Managed the end-to-end sales process, including order placement, follow-ups, and after-sales support, to maintain high levels of customer satisfaction.
- Demonstrated expert product knowledge during client interactions, addressing concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor Of Commerce - BIS And Logistics And Supply Chain Management
Curtin University
Bentley, WA02-2025
Skills
- Multilingual Proficiency: Fluent in English, Chinese, Malay, Cantonese, and Hokkien, facilitating effective communication with a wide range of clients across diverse backgrounds
- Technical Proficiency: Advanced in Microsoft Excel and experienced with CRM and freight management systems, ensuring smooth data handling and reporting
- Operational Skills: Skilled in handling shipping documentation, managing data entry, and ensuring trade compliance
- Analytical Skills: Proficient in data analysis, using tools like Power BI to extract insights and inform decision-making Capable of creating visual reports and dashboards to track performance and optimize business processes
- Customer Engagement: Skilled at building strong client relationships and understanding their needs to provide tailored, competitive quotations
- Team Collaboration: Works effectively with sales, operations, and carrier teams to coordinate efforts and deliver outstanding service
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Hokkien
Limited Working
Malay
Limited Working
Interests
- Public Speaking
- Podcast
- Music
- Poetry
Timeline
Sales Executive
Adore Home Living
11.2023 - Current
Bachelor Of Commerce - BIS And Logistics And Supply Chain Management
Curtin University
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