Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zhengrong Wang

Melbourne Caulfield North,VIC

Summary

Availability

Available full-time prior to the start of the academic semester in March. My availability during the semester is as follows:

  • March 3 – April 8: Available outside of scheduled class hours:

Mondays, 2:00 PM – 5:00 PM
Tuesdays, 8:00 AM – 11:00 AM

  • April 16 – May 29: Available outside of scheduled class hours:

Wednesdays, 3:00 PM – 6:00 PM
Thursdays, 11:00 AM – 2:00 PM
I am flexible and willing to accommodate work outside the above class times. Only two classes per week, ensuring plenty of availability outside of class times.

After late May 2025: Fully available for full-time or part-time work, with the ability to work on any day of the week, including weekends and public holidays.

  • I will not be returning to my home country during the holidays, allowing me to work during peak seasons.
  • Living near Caulfield, with excellent access to public transport, ensuring a short commute and the ability to start shifts on short notice.

Offering positive attitude, strong communication skills, and willingness to learn and grow in fast-paced environment. Brings understanding of customer service fundamentals and ability to quickly master techniques in food and beverage handling. Ready to use and develop interpersonal and multitasking skills in part time or full time work.

Overview

1
1
year of professional experience

Work History

Cafe Staff Member

Cafe
05.2023 - 05.2024

Customer Service:

  • Greeted and assisted customers with their orders, answered questions about the menu, and provided recommendations to enhance the customer experience.
  • Handled customer orders and special requests, resolving any complaints promptly to ensure customer satisfaction.

Inventory Management and Store Maintenance:

  • Assisted with regular stocktaking and replenishment, ensuring the availability of essential ingredients and avoiding shortages.
  • Maintained cleanliness in the shop, adhering to food safety and hygiene standards while ensuring all equipment was properly maintained.

Teamwork and Leadership

  • Assisted in training new hires which contributed to the development of a skilled, cohesive team.
  • Supported team members by cross-training in multiple roles, resulting in improved flexibility and coverage during staff shortages.

Education

Master of Arts - Master of Communications And Media Studies

Monash University
900 Dandenong Rd, Caulfield East VIC 3145,
07.2026

Skills

    Customer Service Excellence:

  • Strong interpersonal skills with the ability to interact professionally with customers, ensuring a positive experience
  • Demonstrated ability to handle customer inquiries, resolve complaints, and provide personalized service
  • Multitasking & Time Management

  • Efficient in managing multiple tasks simultaneously, particularly during peak business hours
  • Proven ability to prioritize tasks and maintain high-quality service in a fast-paced environment
  • Team Collaboration & Communication:

  • Strong teamwork skills developed through coordinating with colleagues to ensure smooth operations, especially in high-demand situations
  • Effective communicator, able to share information and collaborate with team members to achieve common goals

Languages

Chinese (Cantonese)
Native or Bilingual
English
Professional Working

Timeline

Cafe Staff Member

Cafe
05.2023 - 05.2024

Master of Arts - Master of Communications And Media Studies

Monash University
Zhengrong Wang