Summary
Overview
Work History
Education
Skills
Certification
Proposed Projects
Teamwork
Languages
Timeline
Generic

ZHENGWEI ZOU

Sydney,NSW

Summary

Reliable Intern studying Accounting and Operational Supply Chain Management seeks an internship opportunity to expand skills and gain valuable real-world experience. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Ambitious, career-focused job seeker, anxious to obtain an entry-level Internship position to help launch career while achieving company goals. Trained at communicating with oversea organizations in countries such as the USA, able to facilitate product presentation and explanation. Able to provide adequate translation using Mandarin and English to ensure smooth discussion between countries. Fostered multiple projects during summer part-time. Boost sales/commission by advice oversea guests with English. Built and maintained close connection with frequenters, provided extensive follow-up support to encourage sales. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Advisor

COS-H&M Group
10.2023 - 12.2023
  • Responded to in-person and telephone requests for information about company offerings.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Completed 100+ purchases with satisfactory customer feedback

Sales Assistant

Pieces Ocenia
06.2023 - 12.2023
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Processed transactions accurately while maintaining high level of customer service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Encouraged and successfully obtained orders up to 3000+ NZD per transaction while building strong network customer relationship.

Micro-Intership

University of Auckland
11.2021 - 02.2022
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Originally crafted 10 minutes presentation which gives company insights into their future market and related correspondence.

Sales Assistant (Summer Part-time)

Wuxi Plastic Arts Technology CO, LTD
11.2019 - 01.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Negotiated with 30+ upstream suppliers regarding to inventory management and stock control
  • Helped more than 20 clients with their demand to company manufactured products.

Sales Assistant (Summer Casual)

Emily Korea Life-House
12.2018 - 08.2019
  • Built rapport with repeat customers, fostering long-term loyalty to brand.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Completed 100+ orders with different clients including post-sale negotiations and services

Education

Master of Commerce - Operational Supply Chain Management

University of Auckland
Auckland
11.2023

Bachelor of Commerce - Accounting And Operational Supply Chain Management

University of Auckland
Auckland
07.2022

High School Diploma -

Middleton Grange High School
Christchurch
01.2019

Skills

  • Systems and software expertise
  • Excel
  • R studio
  • SAP
  • ARIS
  • Stella
  • Microsoft Word
  • Microsoft Excel
  • IBM web-sphere
  • MYOB
  • XERO
  • Basic commerce-related content
  • Account Servicing
  • Building rapport
  • Negotiation Tactics
  • Customer service skills

Certification

New Zealand C1 Full Driver's License

Proposed Projects

  • Supply Chain Inventory Proposal, Core Director/Editor, Vape 2 Go NZ, Professional advice on Inventory management of Vape 2 Go company within New Zealand, provide detailed solution at affordable cost, analysed key data and the proposal has been accepted by the company that been put into action in reality.
  • Project Proposal - Foodie Platform, Director/Editor, Proposed a comprehensive platform to cover essential social issue of food waste, including detailed supply chain operation method, risk management, functions of platform. The proposed project has been awarded an A+ which is the best grade.

Teamwork

Confident at work as a team, committed as a group member. Collaborated with team members during summer part-time job, excelled in oversea collaboration with product ordering, making and delivery.

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Sales Advisor

COS-H&M Group
10.2023 - 12.2023

Sales Assistant

Pieces Ocenia
06.2023 - 12.2023

Micro-Intership

University of Auckland
11.2021 - 02.2022

Sales Assistant (Summer Part-time)

Wuxi Plastic Arts Technology CO, LTD
11.2019 - 01.2020

Sales Assistant (Summer Casual)

Emily Korea Life-House
12.2018 - 08.2019

Master of Commerce - Operational Supply Chain Management

University of Auckland

Bachelor of Commerce - Accounting And Operational Supply Chain Management

University of Auckland

High School Diploma -

Middleton Grange High School
ZHENGWEI ZOU