ZHENJIA(Eric) QIAN
Sydney,Australia
Summary
Organized and dependable candidate successful at managing multiple sales accounts with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
eCommerce Marketplace Manager
LPX TRADING PTY LTD
05.2019 - 07.2023
- Develop and implement eCommerce Strategy aligned with company objectives.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitoring and continuously improving and optimizing online sales channels, to increase conversion rates and drive revenue growth.
- Monitoring and Analysis of sales data via Google Analysis.
- Conduct competitive analysis and market research to identify the best product price and customer preferences.
- Monitoring and managing the end-to-end operation of Marketplace platforms (e.g Bay, Amazon, Catch), Shopify, and website.
- Responsible for Shopify store management.
- Experience using CMS - Neto/ Marapost.
- Experience in using social media (e.g TikTok) for business.
- Create landing pages and upload new products and marketing collateral to the site.
- Develop and implement effective digital marketing campaigns, SEO strategies.
- Create and Manage product Promotions and campaigns.
- Negotiate with Account managers to work out the best purchase price.
- Responsible for inventory purchasing,Inventory forecast and Inventory Management.
- Attend the Trade Fair in Melbourne
- Monitor and resolution of key risk indicators to ensure the company is aware of any issues that may have an adverse financial or reputation impact
- Ensure the content published online compliance with law (e.g
- Copyright, data protection, products safety regulations).
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
eCommerce Marketplace assistant manager
CHALET HOLDING PTY LTD
07.2015 - 05.2019
- Assisting the Manager in developing and implementing eCommerce Strategy aligned with company objectives.
- Continuously improve and optimize online sales channels, to increase conversion rates and drive revenue growth.
- Responsible for Web design and management.
- Responsible for developing and implementing SEO strategies
- Responsible for the website's overall functionality, merchandising, optimization, and conversion and continually working to improve these aspects, keeping the site up to date and ultimately driving sales.
- Create landing pages and upload new products and marketing collateral to the site.
- Responsible for Marketplace platforms Catch.com.au and website (chalet.net.au) end-to-end operations.
- Create and Manage product Promotions and campaigns.
- Experience in using social media for business.
- Experience using CMS - Neto/ Marapost.
- Responsible for inventory purchasing and Inventory Management.
- Experience and knowledge of online export Business (B2B), (e.g Export health goods to China).
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Full accountability for solving the inquiry from online customers, suppliers, and warehouses
- Investigate any ongoing issues relate to products, and delivery, and follow up with the relevant solutions
- Ensure the content publish online compliance with law (e.g
- Copyright, data protection, products safety regulations).
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
eCommerce Marketplace Coordinator
LPX TRADING PTY LTD
07.2013 - 06.2015
- Responsible for day-to-day online sales and digital Marketing
- Responsible for Marketplace platforms - eBay, day-to-day management
- Included but not limited to customer service, order management, listing maintenance, photograph products, and photo editing
- Responsible for inventory management
- Coordination of 3PL warehouse
- Coordination of logistics
- Full accountability for solving online customer, supplier, and warehouse inquiries
- Investigate any ongoing issues related to products and delivery and follow up with the relevant solutions.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Entered data, generated reports, and produced tracking documents.
- Handled incoming and outgoing shipping and receiving activities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Real Estate Sale Agent
H&T Realty
09.2012 - 06.2013
- Making cold calls for potential buyers and answer large volume incoming calls.
- Face to face talking to potential buyer on Kiosk.
- Coordinate with different parties and time flow for teamwork.
- Prepare documents and marketing appraisal material for property marketing.
- Follow up and negotiate with buyers to close sale.
- Document compliance and data accuracy.
- Use CRM software to maintain healthy relationship with potential client..
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Coordinated appointments to show marketed properties.
- Compared, researched and appraised properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Education
Bachelor of Business - ECommerce And International Business
EDITH COWAN UNIVERSITY
Joondalup, WA01.2008
Skills
- Marketplace platforms & Website management
- Web Design use ability
- Photos and video editing
- Strong analytics & problem-solving
- Multi-tasking
- Attention to detail
- Passion for learning
- Microsoft Office (Word, Excel, and Outlook)
- Photoshop
- MYOB
- OMS (order management system)
- WMS (warehouse management system)
- Network Management
- Google Analysis
- Expense Tracking
- Policy Implementation
- Scheduling and Coordinating
- Business Analysis and Reporting
- Decision-Making
Certification
- Professional Year Program, 2010
- The Fundamentals of Digital Marketing by Google
- Diploma of Customs Broking-Currently Studying
Portfolio
Rudolphonline, LowerPriceXpert, LOWERPRICEXPERT, LowerPriceXpert, Chalet
Languages
Chinese (Mandarin)
Native or Bilingual
Hobbies and Interests
- Member of Family Soccer Club - Regular Soccer Game every Sunday Morning
- Jogging - 4 times per week
- Video game player - strategy game, Action role-playing, Hack and slash, MMORP(WoW)
Accomplishments
- Excellent communication skills.
- Familiar with rules of Marketplace platform.
- Good at time management, setting priority and finishing ad hoc jobs.
- Marketing strategy formulation.
- Self-motivated and proactive.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop profit calculation spreadsheets.
- Collaborated with team of 8 in the development of Marketplace Accounts.
References
References available upon request.
Timeline
eCommerce Marketplace Manager
LPX TRADING PTY LTD
05.2019 - 07.2023
eCommerce Marketplace assistant manager
CHALET HOLDING PTY LTD
07.2015 - 05.2019
eCommerce Marketplace Coordinator
LPX TRADING PTY LTD
07.2013 - 06.2015
Real Estate Sale Agent
H&T Realty
09.2012 - 06.2013
Bachelor of Business - ECommerce And International Business
EDITH COWAN UNIVERSITY
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