Summary
Work History
Education
Skills
Internship Experience
Timeline
Generic

Zhentong (Janice) Ye

Waterloo,NSW

Summary

An enthusiastic and detail-oriented candidate with a strong foundation in Business Analytics. Brings robust analytical skills honed through academic rigor in Statistics and Mathematics, along with proficiency in Python, R, and SQL. Adept in data visualization with tools like Tableau, eager to contribute to a team environment, and committed to continuous learning and technological adaptability.

Work History

Comparative Analysis of Polynomial and Radial Basis Function Models in Linear Basis Function (LBF) Models Project (Tool: Python)

- 10.2023
  • Course: Data Science in Business
  • Conducted rigorous hyperparameter tuning for polynomial and radial basis function models, exploring a comprehensive grid of potential values (polynomial degree p ∈ {1, 2, ..
  • 10} and spread s ∈ {0.1, 0.2, ..
  • 1.0}), reflecting a methodical approach to model optimization
  • Employed validation set MSE for hyperparameter optimization, followed by a comparative analysis of model performances using test set MSE, indicating a robust approach to model evaluation
  • Effectively utilized data visualization to present model predictions and performance comparisons, providing intuitive insights into the adaptability and efficacy of polynomial and radial basis function models in handling diverse datasets
  • Revealed crucial findings on the suitability and performance differences between polynomial and radial basis functions, emphasizing the importance of informed model selection and hyperparameter optimization in enhancing prediction accuracy and efficiency
  • Demonstrated in-depth analysis of four datasets encompassing 20,000 observations to unravel complex data patterns, showcasing strong analytical skills

Customer Analytic Report Project (Tool: Tableau)

- 10.2023
  • Course: Customer Analytics & Relationship Management
  • Utilized advanced data visualization to demonstrate a significant increase in complaints since 2019, especially in areas with high minority populations and lower English proficiency
  • Identified key performance indicators (KPIs) such as timely response rates and dispute resolution, aiding in the enhancement of customer experience and complaint management systems
  • Contributed to the reduction of negative feedback for JP Morgan in critical areas like credit card and loan services by leveraging industry best practices and innovative solutions
  • Analyzed over 2 million consumer complaints against the Big4 Banks in the United States, highlighting the impact of the Covid-19 pandemic on customer satisfaction in banking services

Data Modelling Project (Tool: Excel)

- 05.2023
  • Course: Foundation in Data Analytics for Business
  • Leveraged advanced visualization techniques including residual plots, histograms, and box plots to effectively communicate insights through visually compelling charts and graphs
  • Delivered actionable outcomes by uncovering correlations between monthly wages and relevant factors, empowering data-driven decision-making and paving the way for continuous research and improvement
  • Transformed and structured 1400+ datasets, executing Excel-based simple and multiple regression analysis
  • Strategically selected 6 variables from 35 independent variables for meticulous exploration, incorporating dummy variables and interaction terms to conduct extensive multivariate regression analysis

Time-Series Modelling Project (Tool: R)

- 12.2021
  • Course: Time Series Analysis
  • Implemented time series methods using R statistical software, successfully predicting approximately 12 major earthquakes within a year after 2006, underscoring the effectiveness of the applied statistical models
  • Led a detailed time series analysis of a dataset comprising 107 observations of earthquakes from 1900 to 2006, utilizing ARIMA and SARIMA models, demonstrating a strong understanding of time series concepts

Education

Master of Business - Data Analytics in Business & Marketing

University of Sydney
Sydney, Australia
11.2024

Bachelor of Science - Math & Statistics

University of Toronto
Toronto, Canada
09.2022

Skills

  • Comprehensive knowledge in data cleaning, data management and data analysis
  • Attention to detail
  • R Programming, Python, Tableau, SQL Tableau and SPSS
  • Proficient in Microsoft Office Suites (Word, Excel, PowerPoint, Outlook)
  • English, Mandarin, and Cantonese
  • Exceptional interpersonal and communication skills

Internship Experience

Financial Analyst/ Trader Intern                                           July 2023- October 2023

BCR. Pty. Ltd, Sydney, Australia 

  • Independently recognized and cultivated over 10 potential new clients, enhancing the company's client base, and optimizing customer management processes.
  • Successfully communicated the advantages of our products to potential clients through engaging PowerPoint presentations, which significantly improved client understanding and satisfaction, leading to a 20% increase in client conversion rate.
  • Actively engaged in various marketing initiatives, including digital marketing and face-to-face promotions, effectively boosting brand exposure and market share.
  • Took charge of tracking and recording client feedback, promptly relaying crucial insights to relevant teams to enhance product and service quality.


Financial Internship                                                            July 2021- September 2021

CICC Wealth Management Securities Company, Guangzhou, China                       

  • Managed and processed 400+ client records, employing Excel for data cleaning and integration, ensuring utmost accuracy and completeness of data.
  • Leveraged exceptional communication skills to lead client follow-up initiatives, cultivating and strengthening relationships with a diverse client base, resulting in heightened customer satisfaction levels.
  • Utilized Excel for data visualization, transforming intricate data sets into intuitive charts and graphs, facilitating seamless communication of vital information, and bolstering decision-making support within the company's internal simulation roadshow.
  • Developed impactful PowerPoint presentations to showcase business achievements and potential during the internal simulation roadshow, effectively conveying key messages and enhancing the overall effectiveness of presentations.

Timeline

Comparative Analysis of Polynomial and Radial Basis Function Models in Linear Basis Function (LBF) Models Project (Tool: Python)

- 10.2023

Customer Analytic Report Project (Tool: Tableau)

- 10.2023

Data Modelling Project (Tool: Excel)

- 05.2023

Time-Series Modelling Project (Tool: R)

- 12.2021

Master of Business - Data Analytics in Business & Marketing

University of Sydney

Bachelor of Science - Math & Statistics

University of Toronto
Zhentong (Janice) Ye