Zhen Xin Loong (Jaymie)
Burwood,VIC
Summary
A highly motivated individual who has a positive attitude and good work ethics. Experienced working under time pressured environment and dealing with customers during peak hours. Able to work efficiently and accurately under pressure and is a fast leaner. Passionate about building strong customer relationships and providing great customer engagement. Skilled Labourer with experience providing excellent service as part of licensed construction team. Familiar with safety regulations and occupational hazards. Safely operates equipment and remains focused on task completion. Dedicated candidate eager to leverage knowledge of nutritional science and committed to helping patients reach health goals. Multilingual and fluent in Mandarin, English and Cantonese, offering solid comprehension of cultural diversity.
Overview
8
8
years of professional experience
Work History
Barista, Kitchen Hand
Garden Cafe
Ringwood, VIC
05.2024 - Current
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Monitored inventory to keep adequate stock of food items and supplies.
- Acquired new skills to support team and further accommodate customer needs.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
Full Time, Barista
Selene's Chocolate Cafe
BoxHill, VIC
10.2023 - 07.2024
- Delivered prompt, accurate, friendly and excellent customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted regular cleaning tasks, such as sanitizing surfaces, washing dishes, sweeping floors.
- Provided support to colleagues during peak business hours or when additional help was needed.
- Provided guidance to new trainees on shop operations and procedures.
- Developed knowledge of specialty coffee beverages through hands-on training sessions.
- Prepared various hot and cold drinks for customers in compliance with recipes and standards.
- Operated coffee machines and other equipment according to manufacturer's instructions.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Part Time
The Meat Co.
Bangsar, Malaysia
12.2023 - 02.2024
- Developed detailed Standard Operating Procedures to ensure consistent and efficient execution of processes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Developed and delivered training on quality assurance procedures and production operations.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
- Worked extensively in hands-on food processing environment before developing expert focus on food safety.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
Sales Assistant
Li's Pharmacy
BoxHill, VIC
09.2022 - 02.2024
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered questions regarding on retail medication instructions and usage.
Part-time
The Meat Co.
Bangsar, Malaysia
01.2022 - 02.2022
- Checked products for temperature and expiration dates to maintain consumer safety.
- Kept detailed track of inventories and restocked products in cold storage units.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Offered product samples to help customers discover new items or products inquired about.
- Practiced sanitation procedures by maintaining clean and neat work area.
- Assessed food for freshness before stocking cases or rotating products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Shop Assistant
Gao Ren Guan
Subang Jaya, MALAYSIA
01.2017 - 12.2018
- Remained calm and composed in tense situations involving angry or upset customers.
- Responsible for taking customer orders via phone and walk-in
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
Part-time
Oliver Gourmet
Damansara, Malaysia
06.2018 - 07.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Bachelor of Nutrition Sciences
Deakin University
Melbourne, VIC02-2024
MONASH UNIVERSITY FOUNDATION YEAR (MUFY)
SUNWAY COLLEGE
MALAYSIA11.2018
Skills
- Excellent interpersonal skills – positive attitude, efficient written and verbal communication, resilient and optimistic
- Adept in myriad of computer programs (ie – Microsoft Excel and Microsoft Outlook
- Excellent time management and organisational skills
- Data Entry
- Teamwork and Collaboration
- Quality Assurance
- Multitasking and Organization
- Resolving Complaints
- Document Faxing and Copying
- Answering customer questions
- Latte art
- Excellent memory
- Team collaboration
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Barista, Kitchen Hand
Garden Cafe
05.2024 - Current
Part Time
The Meat Co.
12.2023 - 02.2024
Full Time, Barista
Selene's Chocolate Cafe
10.2023 - 07.2024
Sales Assistant
Li's Pharmacy
09.2022 - 02.2024
Part-time
The Meat Co.
01.2022 - 02.2022
Part-time
Oliver Gourmet
06.2018 - 07.2018
Shop Assistant
Gao Ren Guan
01.2017 - 12.2018
Bachelor of Nutrition Sciences
Deakin University
MONASH UNIVERSITY FOUNDATION YEAR (MUFY)
SUNWAY COLLEGE
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