ZHENYI LYU
Preston,Australia
Summary
- Responsible, and well-organized
- A strong team spirit and coordination ability
- Awarded member of month twice by two different Schnitz's managers
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Team Member
Donut King
Melbourne, VIC
06.2024 - Current
- Made cinnamon donuts.
- Prepared and stocked baked goods to complement beverage choices.
- Made and served brand-specific café with a focus on speed, quality, and consistency.
- Developed strong cooperative relationships with coworkers and managers.
Team Leader; Team Member
Schnitz
Sydney; Melbourne, NSW; VIC
09.2022 - Current
- Made burger, wrap, and chicken professionally.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked effectively in fast-paced environments.
Bakery Team Member
Coles
Sydney
12.2022 - 02.2024
- Made flatbread and pancake in a high quality
- Quickly packed breads, cookies
- Took thawback
- Assisted in inventory management to reduce waste and optimize product availability for customers in the morning
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery department
- Maintained a clean and organized work environment, ensuring compliance with food safety standards
- Counted cash and recorded at morning and night
- Ordered and made wraps, burgers, chickens
- Distributed necessary tasks and duties during each shift
- Supervised team members and oversaw effective and efficient completion of job duties
- Quickly and efficiently resolved complaints and escalated issues
- Increased sales by providing exceptional customer service and product knowledge
- Improved store appearance with effective merchandising and creative displays
- Built strong relationships with customers, resulting in repeat business and referrals
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance
Education
Master of Commerce - Accounting & Data Analysis
The University of Sydney
Sydney, AustraliaSkills
- RSA Certification
- Customer Service
- Leadership
- Multi Tasks Controller
- Time Management
- Communication
- Production Preparation
- Payment Processing
- POS Systems
- Retail Transactions Processing
References
Coles Bakery, Sydney
Sky-Anne Byrne, 0410040147
Timeline
Team Member
Donut King
06.2024 - Current
Bakery Team Member
Coles
12.2022 - 02.2024
Team Leader; Team Member
Schnitz
09.2022 - Current
Master of Commerce - Accounting & Data Analysis
The University of Sydney