ZHEN YING FENG
Brisbane,Queensland
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Fund Officer
HSBC Security Services
01.2016 - 08.2017
- Provide daily administrative tasks and client enquiry service for HK Pension Funds MPF/ORSO
- Manage member account creation, contribution, static date update and provide end-to-end securities services including fund administration, global custody and clearing, corporate trust and loan agency and other related value-added securities services
- Facilitate the launch of Guangzhou Operations Center
- Liaison with Hong Kong regional team to maintain transition of work and day-to-day execution
Project Lead (short-term Programme), Communication
HSBC
01.2015 - 08.2017
- Project lead of '2015 Bring A Friend Promotion Programme' with HR
- Project lead of '2015 Management Trainee Promotion Programme' with HR
- English anchor of NowAsia, which is a globalised news programme in Writing Work Stream Lead for HSBC GSC China Communication.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Updated customers and senior leaders on progress and roadblocks.
Customer Service Representative
HSBC GSC China Commercial Bnaking
07.2013 - 01.2016
- Provide general inquiry including payment, cheque, bankdraft, and ATM card.
- Manage account opening enquiry and conduct KYC-know your customer
- Deal with complaint case
Education
Master of Commerce - Finance/ IT/ Accounting
University of Queensland
Brisbane, QLD07-2024
Skills
- Python in data analysis and machine learning
- SQL
- Mendix
- Excel/Word/PDF
- English
- Cantonese
- Mandarine
Certification
- GMAT 660
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Senior Fund Officer
HSBC Security Services
01.2016 - 08.2017
Project Lead (short-term Programme), Communication
HSBC
01.2015 - 08.2017
Customer Service Representative
HSBC GSC China Commercial Bnaking
07.2013 - 01.2016
Master of Commerce - Finance/ IT/ Accounting
University of Queensland
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