Zhe ( Vanessa) Wen
HuaXia Chinese Culture School
20
years of professional experience
- Hard-working, resourceful, flexible, open-minded, creative.
- Excellent communication with customers
- Ability to multitask and focus on details.
- Building relationships with customers and retaining existing customers.
- Proficiency in Microsoft PowerPoint, Excel, Word and MYOB. Experienced in research methods and presentation.
- Fluency in English and Mandarin - written and spoken
Work History
Academic Coordinator
4 Years- Establish VET policy and procedures based on Standards for RTOs 2015, ASQA compliance requirements, and the AQF framework. Also, keep up-to-date with changes in VET policies, industry trends, and best practices to ensure ongoing compliance and relevance and by completing the self-assessment form to ensure regulation align with ASQA requirement.
- Monitor VET students’ course progress and assessment results to identify at-risk students and implement intervention strategy by following intervention policy and procedures
- Develop VET courses online activities by doing research with the resources that are relevant and align with TGA learning material and learning package.
- Recruit VET trainers by following recruit policy and procedures, including defining role requirements, screening candidates, and conducting interviews. Also, ensure the selection of qualified trainers with relevant industry experience and appropriate teaching credentials.
- Conduct regular performance evaluations, classroom observations, and provide feedback to trainers to support their professional development. Also, conduct and collect feedback on student survey regularly.
Tour Guide
7 Years 4 Months- Plan and conduct variety of guided tours of Sydney Opera House for range of visitors with diverse needs while maintaining flexibility, cultural sensitivity, and strong customer service focus
- Accountable for following guidelines set by supervisors to ensure safety of patrons and integrity of the building
- Supported marketing arms of Resident Companies, Commercial Partnership and other business groups associated with Sydney Opera House
- Actively promoted Sydney Opera House products and services. Including promotion of tours, performances, commercial activities and other associated businesses
- Responsible for creating welcoming atmosphere with all visitors that remains professional and enhances the image of Sydney Opera House
- Effectively managing challenging situations
Community Language Teacher
11 Years 9 Months- Liaise with parents and school principals, maintain discipline in the classroom
- Design lesson plans for each class with a curriculum objective. Assist and guide students at their individual levels of progress
- Built a collaborative and friendly classroom environment using and enforcing behaviour guides, team teaching, and interactive learning
- Training and mentoring new teachers
Vocational Education Trainer and Assessor
2 Years 10 Months- Restructured day-to-day schedules based on industry relevant knowledge and guidelines of student performance
- Working with Education Director and Head Trainer in the development, monitoring and evaluation of quality, best practice teaching and learning resources
- Marking and grading students' assignments, papers and exams and providing feedback to students about their progress
- Provided individual mentoring and special tutoring to struggling students
- Presenting to students through a variety of delivery styles including online platforms, webinar/tutorials and through the provision of engaging assessment feedback
Real Estate General Manager
4 Years 3 Months- Preparing and conducting stakeholders' meetings regularly, including staff meeting, project development meeting, sales review meeting,
- Developing staff individual emotional intelligence programs and team activities in order that employees will improve work performance and keep cohesive work environment in the workplace.
- Developing in Human Resources Services management programs and recruitment programs according to the organizational recruitment policy and procedures, and also, involves in developing induction plan for recruitment and work force planning in the company.
- Identifying organizational risks and mitigating risks strategy to minimize the negative impact within the organizational.
- Preparing and delivering the presentation to the clients and employees, and also, providing the presentation training with effective techniques to the real estate agents in order that they will deliver the validity presentation to the client for achieving the objectives.
Production Manager
5 Years 7 Months- Build and develop business relationships with buyers and retailers
- Assess the needs of customers in order to deliver exceptional service that is tailored to their needs
- Work unsupervised in a busy and demanding environment, and also worked with team members to resolve different problems, improve operations and provide exceptional customer service
- Administrative work involving all relevant documentation from invoicing, shipping, freight and computer data entry
- Worked with different customers to understand requirements and provide exceptional customer service
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Representative
2 Years- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Certificate Iv in Training And Assessment
Advance Diploma of Business - Business
Advanced Diploma of Leadership And Management
Diploma - Community Language Teaching
- Majored in Language Teaching
- Behaviour management
- Lesson plan, developing language, teaching skills
- Adapting lessons and activities with different levels students
Bachelor of Commerce - Logistics Management
- Management courses in management and electronic business
- Supply chain management, transport logistics management
- Strategic management
- Inventory management
- Operations management
- Industry and trade in East Asia
- Electronic commerce and economics of information
- Business innovation, technology, and policy
Skills
Diligent
resourceful
flexible
open-minded
creative.
Ability to multitask and focus on details.
Excellent with time management and organisational skills.
Providing administrative and clerical support (mailing
scanning
faxing
copying
filing).
Excellent communication with clients and suppliers
solving problems in samples and productions.
Build relationships with customers and retaining existing customers. Proficiency in Microsoft PowerPoint
Excel
Word and MYOB.
Experienced in research methods and presentation.
Fluency in English and Mandarin - written and spoken
Timeline
Academic Coordinator
Australian Academy Of Commerce
10.2022 - CurrentRead More
Vocational Education Trainer and Assessor
Velocity Education And Training
11.2019 - 09.2022Read More
Tour Guide
Sydney Opera House
06.2019 - CurrentRead More
Real Estate General Manager
Yolo Realty
06.2017 - 09.2021Read More
Community Language Teacher
HuaXia Chinese Culture School
01.2015 - CurrentRead More
Production Manager
TGBS
06.2007 - 01.2013Read More
Sales Representative
Hong Kong Lingerie
04.2004 - 04.2006Read More
Frontier
Certificate Iv in Training And Assessment
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Global training academy
Advance Diploma of Business from Business
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Global Training Academy
Advanced Diploma of Leadership And Management
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The University of Sydney
Diploma from Community Language Teaching
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University of Wollongong
Bachelor of Commerce from Logistics Management
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