Zhe ( Vanessa) Wen
Summary
- Hard-working, resourceful, flexible, open-minded, creative.
- Excellent communication with customers
- Ability to multitask and focus on details.
- Building relationships with customers and retaining existing customers.
- Proficiency in Microsoft PowerPoint, Excel, Word and MYOB. Experienced in research methods and presentation.
- Fluency in English and Mandarin - written and spoken
Overview
20
20
years of professional experience
Work History
Academic Coordinator
Australian Academy Of Commerce
10.2022 - Current
- Establish VET policy and procedures based on Standards for RTOs 2015, ASQA compliance requirements, and the AQF framework. Also, keep up-to-date with changes in VET policies, industry trends, and best practices to ensure ongoing compliance and relevance and by completing the self-assessment form to ensure regulation align with ASQA requirement.
- Monitor VET students’ course progress and assessment results to identify at-risk students and implement intervention strategy by following intervention policy and procedures
- Develop VET courses online activities by doing research with the resources that are relevant and align with TGA learning material and learning package.
- Recruit VET trainers by following recruit policy and procedures, including defining role requirements, screening candidates, and conducting interviews. Also, ensure the selection of qualified trainers with relevant industry experience and appropriate teaching credentials.
- Conduct regular performance evaluations, classroom observations, and provide feedback to trainers to support their professional development. Also, conduct and collect feedback on student survey regularly.
Tour Guide
Sydney Opera House
06.2019 - Current
- Plan and conduct variety of guided tours of Sydney Opera House for range of visitors with diverse needs while maintaining flexibility, cultural sensitivity, and strong customer service focus
- Accountable for following guidelines set by supervisors to ensure safety of patrons and integrity of the building
- Supported marketing arms of Resident Companies, Commercial Partnership and other business groups associated with Sydney Opera House
- Actively promoted Sydney Opera House products and services. Including promotion of tours, performances, commercial activities and other associated businesses
- Responsible for creating welcoming atmosphere with all visitors that remains professional and enhances the image of Sydney Opera House
- Effectively managing challenging situations
Community Language Teacher
HuaXia Chinese Culture School
01.2015 - Current
- Liaise with parents and school principals, maintain discipline in the classroom
- Design lesson plans for each class with a curriculum objective. Assist and guide students at their individual levels of progress
- Built a collaborative and friendly classroom environment using and enforcing behaviour guides, team teaching, and interactive learning
- Training and mentoring new teachers
Vocational Education Trainer and Assessor
Velocity Education And Training
11.2019 - 09.2022
- Restructured day-to-day schedules based on industry relevant knowledge and guidelines of student performance
- Working with Education Director and Head Trainer in the development, monitoring and evaluation of quality, best practice teaching and learning resources
- Marking and grading students' assignments, papers and exams and providing feedback to students about their progress
- Provided individual mentoring and special tutoring to struggling students
- Presenting to students through a variety of delivery styles including online platforms, webinar/tutorials and through the provision of engaging assessment feedback
Real Estate General Manager
Yolo Realty
06.2017 - 09.2021
- Preparing and conducting stakeholders' meetings regularly, including staff meeting, project development meeting, sales review meeting,
- Developing staff individual emotional intelligence programs and team activities in order that employees will improve work performance and keep cohesive work environment in the workplace.
- Developing in Human Resources Services management programs and recruitment programs according to the organizational recruitment policy and procedures, and also, involves in developing induction plan for recruitment and work force planning in the company.
- Identifying organizational risks and mitigating risks strategy to minimize the negative impact within the organizational.
- Preparing and delivering the presentation to the clients and employees, and also, providing the presentation training with effective techniques to the real estate agents in order that they will deliver the validity presentation to the client for achieving the objectives.
Production Manager
TGBS
06.2007 - 01.2013
- Build and develop business relationships with buyers and retailers
- Assess the needs of customers in order to deliver exceptional service that is tailored to their needs
- Work unsupervised in a busy and demanding environment, and also worked with team members to resolve different problems, improve operations and provide exceptional customer service
- Administrative work involving all relevant documentation from invoicing, shipping, freight and computer data entry
- Worked with different customers to understand requirements and provide exceptional customer service
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Representative
Hong Kong Lingerie
04.2004 - 04.2006
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Certificate Iv in Training And Assessment -
Frontier
Sydney11.2019
Advance Diploma of Business - Business
Global training academy
Sydney, NSW2019
Advanced Diploma of Leadership And Management -
Global Training Academy
Sydney11.2019
Diploma - Community Language Teaching
The University of Sydney
Camperdown, NSW2018
Bachelor of Commerce - Logistics Management
University of Wollongong
Wollongong, NSW2017
Skills
- Diligent, resourceful, flexible, open-minded, creative
- Ability to multitask and focus on details
- Excellent with time management and organisational skills
- Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Excellent communication with clients and suppliers, solving problems in samples and productions
- Build relationships with customers and retaining existing customers Proficiency in Microsoft PowerPoint, Excel, Word and MYOB
- Experienced in research methods and presentation
- Fluency in English and Mandarin - written and spoken
Timeline
Academic Coordinator
Australian Academy Of Commerce
10.2022 - Current
Vocational Education Trainer and Assessor
Velocity Education And Training
11.2019 - 09.2022
Tour Guide
Sydney Opera House
06.2019 - Current
Real Estate General Manager
Yolo Realty
06.2017 - 09.2021
Community Language Teacher
HuaXia Chinese Culture School
01.2015 - Current
Production Manager
TGBS
06.2007 - 01.2013
Sales Representative
Hong Kong Lingerie
04.2004 - 04.2006
Certificate Iv in Training And Assessment -
Frontier
Advance Diploma of Business - Business
Global training academy
Advanced Diploma of Leadership And Management -
Global Training Academy
Diploma - Community Language Teaching
The University of Sydney
Bachelor of Commerce - Logistics Management
University of Wollongong
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