ZhiChao Chen
Blackburn,Australia
Summary
Results-driven technical professional with comprehensive understanding of user support and system maintenance. Known for effective troubleshooting and resolution of technical issues. Strong focus on team collaboration and adaptability, ensuring reliable and dynamic service. Expertise in hardware and software support, along with proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work History
IT support technician / Warehouse
Dataline Networks
09.2022 - Current
- Troubleshoot and maintenance on PC, Laptop and Server (Intel/ASUS server rack and tower chassis)
- Administration duties on Microsoft 365, Azure AD / On-premises Active Directory
- Preparing end-of-life devices & hardware for IT asset disposition
- Acquired and maintained the knowledge, skills, and abilities required to effectively perform Helpdesk / Technical support duties for internal and external stakeholders
Technical / RMA Support Officer
GIGABYTE Technology Australia
10.2019 - 09.2022
- Handled customer returns and warranty claims, providing technical support and resolving issues efficiently
- Collaborated with the technical team to diagnose and repair hardware and software issues
- Maintained detailed records of support cases and customer interactions in the CRM system
Postal Service Officer
Australia Post – Licensed Post Office
02.2017 - 10.2019
- Provided excellent customer service, addressing inquiries and resolving issues promptly
Education
Bachelor's degree - Computer Science
RMIT University
Melbourne, Victoria01.2018
Associate's degree - Information Technology
RMIT University
Melbourne, Victoria01.2016
Skills
- Web/Software Programming
- Scripting (PowerShell, Bash)
- Desktop Support
- VMware
- Hyper-V
- Hardware Diagnostics
- Azure Active Directory
- Microsoft 365 Administration
- Windows Server Administration
- Technical Support
- Network Troubleshooting
- Software Troubleshooting
- Problem-solving
- Team collaboration
- Adaptability
- Bi-lingual user
References
- Derek Lai, System Administrator at Dataline Networks, 0423 548 521, derek.lai@dln.net.au
- Gloria Chou, Team Leader at GIGABYTE Australia, 0411 751 238, gloria.chou@gigabyte.com.au
- Joanne Chai, Store manager at Hawthorn LPO, 0430 096 668, jcac.sg@gmail.com
Certificationsskillsinterests
Cisco IT Essentials, CCNA Routing & Switching + Scaling Network, Software Programming, Scripting (PowerShell, Bash), Remote Desktop Support, VMware, Hyper-V, Hardware Diagnostics, Azure Active Directory, Microsoft 365, Windows Server Administration, Technical Support, Network Troubleshooting, Software Troubleshooting, Network Administrator, Cybersecurity Fundamentals, Problem-solving, Team collaboration, Adaptability, Bi-lingual user, DIY Home Projects, Building Computers, Cybersecurity, IT Infrastructure, New Technologies
Timeline
IT support technician / Warehouse
Dataline Networks
09.2022 - Current
Technical / RMA Support Officer
GIGABYTE Technology Australia
10.2019 - 09.2022
Postal Service Officer
Australia Post – Licensed Post Office
02.2017 - 10.2019
Associate's degree - Information Technology
RMIT University
Bachelor's degree - Computer Science
RMIT University
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