Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Zhichen Zhong

Summary

Dynamic customer service professional with experience at RT-Mart Supermarket and Heytea, skilled in English and Mandarin. Known for enhancing customer satisfaction through empathy and problem-solving abilities. Successfully supported teams during peak hours, ensuring efficient service and maintaining high standards in beverage preparation. Committed to delivering exceptional service and fostering positive customer experiences.

Overview

1
1
year of professional experience

Work History

Customer Service Assistant

Heytea
02.2023 - 06.2023
  • Maintained cleanliness and organization of the workstation and dining area
  • Supported team members during peak hours to ensure efficient service and customer satisfaction
  • Prepared and served a variety of tea-based beverages according to company standards
  • Delivered excellent customer service in handling orders, payments, and customer inquiries

Supermarket Worker

RT-Mart Supermarket
08.2023 - 01.2024
  • Replenished shelves and ensured products were well-stocked and neatly displayed
  • Assisted customers in locating items and provided basic product information
  • Supported team members during busy periods, ensuring smooth operations throughout the store.
  • Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.

Education

Bachelor of Business - Accounting

Western Sydney University
Sydney, NSW
07-2027

Skills

  • Empathy and Patience
  • Customer Service and Problem-Solving Ability

Languages

Chinese (Mandarin)
English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supermarket Worker

RT-Mart Supermarket
08.2023 - 01.2024

Customer Service Assistant

Heytea
02.2023 - 06.2023

Bachelor of Business - Accounting

Western Sydney University

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Zhichen Zhong