Zhicong Rong
Springvale,VIC
Summary
Excelled in enhancing customer satisfaction and team productivity through effective project management and team leadership. Skilled in massage techniques, achieving significant client satisfaction without compromising service quality. Demonstrates exceptional business development acumen, fostering substantial growth.
Overview
14
14
years of professional experience
Work History
Manager
Big Bowl Kitchen
06.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Logistics Manager
Youngmate
09.2022 - 06.2024
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Planning routes and driving to deliver goods across the entire Melbourne area
- Supply chain management and warehouse management.
- New client development.
- Organizing supermarket group purchases.
Senior Manager
Tao Massage
10.2018 - 09.2022
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Manager
Sens Massage
12.2017 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Massage Therapis
Zu Relaxation
08.2010 - 08.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Bachelor of Bussiness - Economics
Monash University
Melbourne, VIC01.2013
Skills
- Team Leadership
- Staff Training and Development
- Project Management
- Sales Techniques
- Business Development
- Warehouse Management and Transportation
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Manager
Big Bowl Kitchen
06.2024 - Current
Logistics Manager
Youngmate
09.2022 - 06.2024
Senior Manager
Tao Massage
10.2018 - 09.2022
Manager
Sens Massage
12.2017 - 08.2018
Massage Therapis
Zu Relaxation
08.2010 - 08.2017
Bachelor of Bussiness - Economics
Monash University
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