Zhigang Liu
901/315 La Trobe Street Melbourne,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Master Lanzhou Beef Noodle Bar
Melbourne
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Master Lanzhou Beef Noodle Bar
Melbourne, VIC
06.2020 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Melbourne City Hot Pot
Melbourne, VIC
04.2019 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Master Lanzhou Beef Noodle Bar
Melbourne, VIC
07.2018 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Flying Fish Pty Ltd
Melbourne, VIC
07.2016 - 01.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor Of Electronic Science And Technology - Physics
Shandong Normal University
China06.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- Goals and performance
- Team Building and Leadership
- Team motivation
- Staff Management
- Sales expertise
Timeline
Store Manager
Master Lanzhou Beef Noodle Bar
09.2022 - Current
Store Manager
Master Lanzhou Beef Noodle Bar
06.2020 - 03.2022
Store Manager
Melbourne City Hot Pot
04.2019 - 05.2020
Store Manager
Master Lanzhou Beef Noodle Bar
07.2018 - 03.2019
Store Manager
Flying Fish Pty Ltd
07.2016 - 01.2017
Bachelor Of Electronic Science And Technology - Physics
Shandong Normal University