Zhihan Wang
Mowbray,TAS
Summary
I am expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment. Friendly and easy-going person.
Overview
1
1
year of professional experience
Work History
Salesclerk at Deli Section
Zhuo Xiao
07.2014 - 03.2015
- Assembled accurate food orders into bags, adding condiments, utensils and napkins.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service and timely report to manager if conflicts escalation
- Maintained work area and kept cash drawer organized.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Answered phone calls to assist customers with questions and inaccurate orders.
Retail Sales Associate
Dong Wang
10.2014 - 01.2015
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
Bachelor of Arts - Nursing
University of Tasmania
Launceston, TAS02.2019
Bachelor of Arts - International Trade And Business
Liaoning Normal University
Liaoning Province07.2016
Timeline
Retail Sales Associate
Dong Wang
10.2014 - 01.2015
Salesclerk at Deli Section
Zhuo Xiao
07.2014 - 03.2015
Bachelor of Arts - Nursing
University of Tasmania
Bachelor of Arts - International Trade And Business
Liaoning Normal University
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