Zhihan You
Sydney,NSW
Summary
Logical Assistant Manager with half year of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
2
2
years of professional experience
Work History
Beverage Shop Manager
Modern Tea
Zetland, NSW
05.2022 - 09.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Improved cost control and staff efficiency to maximize profitability.
- Supervised daily operations by establishing procedures and monitoring team performance.
Cosmetic Sales（casual）
Myer
Sydney, NSW
10.2022 - 12.2022
- Educated clients on benefits of products with full consultation and cosmetic application.
- Determined cosmetic needs based on customer's personal features and preferences.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
Financial Services Intern
BCR trading
Sydney, NSW
01.2023 - 03.2023
- Assisted in preparing weekly, monthly, quarterly and annual financial reports.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Met with clients to negotiate management and service contracts.
- Recommended clarifications and changes in program policies to director of property management.
Casino Table Games Dealer
The star
Sydney, NSW
10.2023 - Current
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Ensured compliance with gaming regulations and laws.
- Participated in staff meetings regularly in order to discuss goals set forth by management team.
- Collaborated with supervisors on developing strategies for improving customer service standards.
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
Education
Bachelor of Information System - Information System
University of New South Wales
Sydney09.2022
New South Wales RSA -
CTA Training
02.2023
Master of Commerce - Marketing
The University of New South Wales
Sydney, NSW08-2024
Skills
- Customer Service Management
- Cost Reduction
- Stock Management
- Goal Setting
- Client Presentations
- B2B and B2C Sales
- Customer Service
- Sales Analysis
- Customer Engagement
- Data Analysis
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Casino Table Games Dealer
The star
10.2023 - Current
Financial Services Intern
BCR trading
01.2023 - 03.2023
Cosmetic Sales（casual）
Myer
10.2022 - 12.2022
Beverage Shop Manager
Modern Tea
05.2022 - 09.2022
Bachelor of Information System - Information System
University of New South Wales
New South Wales RSA -
CTA Training
Master of Commerce - Marketing
The University of New South Wales
Similar Profiles
Annabelle ReynaAnnabelle Reyna
Cashier, Server, Tea Master at The Modern Tea RoomCashier, Server, Tea Master at The Modern Tea Room
Zihan ChengZihan Cheng
All Rounder at My Modern TeaAll Rounder at My Modern Tea
Linh NguyenLinh Nguyen
Bobarista at Tea&Tea Bubble Tea ShopBobarista at Tea&Tea Bubble Tea Shop
Albert LeeAlbert Lee
Senior HR Specialist at IMAG MarketingSenior HR Specialist at IMAG Marketing
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)