Niko Zhang
Sydney,NSW
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
21Fresh
Darlinghurst, NSW
04.2024 - 01.2025
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Private Driver
personal
Chatswood, NSW
04.2023 - 02.2024
- Communicated effectively with customers regarding transportation needs.
- Maintained vehicle cleanliness inside and out.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Complied with traffic regulations to safely operate vehicles.
- Followed established driving regulations and laws at all times.
Education
Bachelor of Arts - Contemporary Vocal
Australian Institute of Music
Sydney Skills
- Collaboration
- Customer service
- Conflict resolution
- Effective communication
Certification
- Full License
- RSA
- FSS
Timeline
Customer Service Manager
21Fresh
04.2024 - 01.2025
Private Driver
personal
04.2023 - 02.2024
Bachelor of Arts - Contemporary Vocal
Australian Institute of Music