Zhihua An
Ivanhoe,VIC
Summary
- Multilingual professional with a background in aviation and retail, experienced in customer service, teamwork, and teaching complex concepts clearly. Adaptable and quick to learn new technologies, passionate about helping customers make the most of devices and services.
Overview
7
7
years of professional experience
Work History
Flight Instructor Trainee
CAE Aviation Academy
Moorabbin, VIC
11.2024 - Current
- Explained complex technical concepts in simple, engaging ways.
- Communicated effectively with students regarding expectations for their training program.
- Instructed students on all aspects of aircraft operations, from pre-flight inspection to post-flight review.
Retail Worker
Big 8 Supermarket
Preston, VIC
03.2024 - 10.2024
- Assisted customers with product inquiries and provided exceptional service.
- Restocked shelves and organized merchandise for optimal presentation.
- Collaborated with team members to ensure smooth store operations daily.
Airline Pilot
China United Airline
Beijing, China
10.2018 - 12.2023
- Collaborated with crew members to ensure safe and efficient operations.
- Communicated clearly and professionally with crew and passengers in high-pressure situations.
- Demonstrate strong decision-making, problem-solving, and responsibility under strict deadlines.
Skills
- Customer Service & Communication
- Problem-Solving & Decision-Making
- Team Collaboration
- Adaptability & Learning Mindset
- Bilingual: English & Mandarin
- Technology & Apple Product Knowledge
Timeline
Flight Instructor Trainee
CAE Aviation Academy
11.2024 - Current
Retail Worker
Big 8 Supermarket
03.2024 - 10.2024
Airline Pilot
China United Airline
10.2018 - 12.2023