ZHI JOANNE YANG
SYDNEY,NSW
Summary
Creative Business Owner with exceptional background spent in education. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Business Owner
GREENWOOD ACADEMY
10.2022 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Business Development Manager
Howard College
09.2021 - 10.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Academic Advisor
SYDNEY INTERNATIONAL SCHOOL
06.2019 - 12.2021
- Developed and implemented individualized academic plans for students.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Advocated for students to access available resources.
- Provided resources to support students in achieving career goals.
- Assisted students in exploring and selecting career paths.
- Advised students on educational, career and social opportunities.
- Monitored student progress to drive successful academic outcomes.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Collaborated with parents and teachers to help students reach potential.
- Developed and implemented student guidance plans to foster academic success.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Marketing Manager
Queens College
10.2017 - 06.2019
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Real Estate Agent
WT REALTY PTY LTD
04.2016 - 10.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Business Owner
Autodecorate
08.2014 - 03.2016
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
Intern Trainee
Bank Of Communications
02.2012 - 04.2013
- Completed research, compiled data, and assisted in timely reporting.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Analyzed problems and worked with teams to develop solutions.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Interacted with customers by phone, email, or in-person to provide information.
- Explored new technologies and approaches to streamline processes.
- Conducted extensive research for startup company projects.
- Provided project progress updates and proposed solutions to issues.
Cafe Supervisor
Chantility's Cafe
09.2007 - 06.2011
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Developed and implemented strategies to promote cafe products and increase sales.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Sales Consultant
JB Hi-Fi
10.2005 - 05.2006
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Supervisor
Macdonals
04.2003 - 10.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School Diploma -
Acg Global College
Sydney, NSW01.2021
BBA - Business Administration
Macquarie University
Sydney, NSW03.2009
High School Diploma -
Burwood Girls High School
Croydon, NSW03.2003
Skills
- Resources Allocation
- Employee Training
- Employee Development
- Contract Management
- Customer Service
- Business Development
- Project Management
- Strategic Planning
- Talent Allocation
- Regulatory Compliance
- Business Planning
- Change Management
- Sales Development
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Korean
Elementary
Timeline
Business Owner
GREENWOOD ACADEMY
10.2022 - Current
Business Development Manager
Howard College
09.2021 - 10.2022
Academic Advisor
SYDNEY INTERNATIONAL SCHOOL
06.2019 - 12.2021
Marketing Manager
Queens College
10.2017 - 06.2019
Real Estate Agent
WT REALTY PTY LTD
04.2016 - 10.2017
Business Owner
Autodecorate
08.2014 - 03.2016
Intern Trainee
Bank Of Communications
02.2012 - 04.2013
Cafe Supervisor
Chantility's Cafe
09.2007 - 06.2011
Sales Consultant
JB Hi-Fi
10.2005 - 05.2006
Supervisor
Macdonals
04.2003 - 10.2005
High School Diploma -
Acg Global College
BBA - Business Administration
Macquarie University
High School Diploma -
Burwood Girls High School
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