Summary
Overview
Work History
Education
Skills
Accomplishments
References
Education - High School
Training And Development
Affiliations
Certification
Timeline
Generic

Zhina Mansoori

Middleton Grange,Australia

Summary

Dynamic professional with a proven track record at Joinery Depot, excelling in HR management and payroll operations. Demonstrated integrity and initiative while streamlining invoicing processes, enhancing accuracy and turnaround time. Adept at fostering team collaboration and effective communication, ensuring compliance and promoting a positive workplace culture.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative and HR

Joinery Depot
Wetherill Park
04.2018 - 08.2020
  • Streamlined invoicing processes to enhance accuracy and reduce turnaround time.
  • Managed HR functions, including recruitment, onboarding, and employee relations.
  • Oversaw payroll operations to ensure timely and accurate compensation.
  • Executed data processing tasks to maintain organized and accessible records.
  • Performed general administration duties to support daily operations.
  • Facilitated efficient invoicing procedures that minimized discrepancies.
  • Coordinated HR management initiatives, promoting a positive workplace culture.
  • Administered payroll systems, ensuring compliance with regulations.

Investigation Officer

Energy & Water Ombudsman NSW
05.2012 - 04.2018
  • Established and managed recording systems for customer complaints and outcomes.
  • Oversaw 26,230 active investigation cases simultaneously while ensuring compliance with regulations.
  • Investigated circumstances leading to complaints, maintaining accurate documentation throughout.
  • Provided customers with essential information regarding regulations and available assistance programs.
  • Negotiated resolutions between customers and providers through mediation and conciliation efforts.
  • Prepared detailed case summaries and reports to document investigation findings.

Client Relationship Manager

Credit Corp Group Limited
11.2010 - 10.2011
  • Company Overview: Credit Corp is a publicly listed Australian receivables management company, specialising in debt purchase and debt collection. The primary business consists of the acquisition of purchased debt ledgers (PDLs) comprising of distressed consumer debt from Australia's leading financial institutions.
  • This role has demanded exceptional analytical skills to research information pertaining to evasive and non-contactable people that have accrued distressed consumer debts.
  • My ability to extract information from a variety of sources and observe compliance throughout the process is a critical requirement to my work to locate and accurately profile customers in the active compliant collection of revenue.
  • This KPI driven role requires the sensitivity to deal with a diverse range of clients to ensure that all commitments are upheld in negotiating payment arrangements.
  • Responsible to: Cassie Michie Manager
  • Responsible for: Using skip tracing techniques to locate missing persons until all leads are exhausted on debtors who change residence without notifying creditors to evade payment of bills, Using computerized records to research data to decipher accurate from inaccurate leads, Following up each lead and preparing reports of investigation, Contacting former neighbours, stores, friends, relatives, and former employers to obtain information, Contacting debtors by mail or phone to attempt collection of money owed, Working within legislative guidelines, Maintaining appropriate communication with customers and negotiating arrangements to achieve a win-win situation, Explaining the consequences of cooperating and non payments, Providing the customer with options in regards to payments, Operating a variety of skip tracing tools, Utilising third parties to gather information to assist in locating customers, Accurately profiling customers, Attending to portfolio/ledger in line with SLAs, Working all types of accounts through effective queue management, Abiding by the Privacy Act, Trade practice Act, UCCC, ASIC Guidelines, Banking Code of Conduct etc when dealing with customers, Establishing and maintaining necessary systems for recording and controlling information.
  • Credit Corp is a publicly listed Australian receivables management company, specialising in debt purchase and debt collection. The primary business consists of the acquisition of purchased debt ledgers (PDLs) comprising of distressed consumer debt from Australia's leading financial institutions.

2nd in Charge (2IC)

David Jones
01.2005 - 01.2007
  • Company Overview: After the dissolution of a partnership with Charles Appleton in 1838, David Jones moved his retail business to premises on the corner of George Street to survive the depression of the 1840s. Forced out of retirement to manage a failing business, he finally discharged all obligations to his creditors. A mail order facility was introduced and a factory was opened to reduce reliance on imported goods and in 1906, David Jones Ltd became a public company.
  • I was promoted to undertake these responsibilities as a result of my high performance standards where I relieved in various areas across the store. This included Ladieswear, Menswear, Children's Shoes, Ladies Accessories and occasionally Cosmetics.
  • Responsible to: Suzanne Roach and Sonia Younis Manager
  • Responsible for: Demonstrating leadership qualities in managing a profitable and customer focused operation through the effective coordination of daily activities, Ensuring quality output is achieved through the effective supervision, training and mentoring functions, and performance management of staff members to achieve performance targets and goals, Ensuring seamless customer service delivery, effectively managing difficult customer issues and complaints and promoting service standards amongst staff members, Defining requirements and delegating tasks and monitoring and measuring KPIs in accordance to performance, productivity and service, Maintaining a safe, effective and cost-efficient operation to assure retail standards are met and volume is increased, Ensuring merchandising and the department's presentation is maintained in line with company standards to increase brand awareness while strengthening margins through the maintenance of existing floor layouts, Rostering staff to ensure adequate coverage and completing and investigating inventory reports.
  • After the dissolution of a partnership with Charles Appleton in 1838, David Jones moved his retail business to premises on the corner of George Street to survive the depression of the 1840s. Forced out of retirement to manage a failing business, he finally discharged all obligations to his creditors. A mail order facility was introduced and a factory was opened to reduce reliance on imported goods and in 1906, David Jones Ltd became a public company.

Education

Undergraduate Degree - Advanced Dermal Interventions

Australasian Collage of Health And Wellness
Sydney, NSW
11-2023

Bachelor of Science - Forensic Science

University of Western Sydney
Sydney, NSW
11-2011

Higher School Certificate -

Bossley Park High School
BOSSLEY PARK
01.2005

Skills

  • Interpersonal skills
  • Team collaboration
  • Integrity and initiative
  • Effective communication
  • Active listening
  • Adaptability
  • Work ethic and professionalism

Accomplishments

  • Has consistently worked above and beyond to have reached 200% above targets within a KPI driven environment.
  • Continuously received full marks in assessments while undertaking undergraduate studies.
  • Recipient of many customer service & sales awards for outstanding efforts as well as incentive competitions for improvement of sales to profits for the year.

References

Available Upon Request

Education - High School

Bossley Park High School, Higher School Certificate, 2005

Training And Development

I have participated in various training to be effective in my employment. As part of my development with the Energy & Water Ombudsman NSW I participated in a range of activities including compliance training., Advanced Dispute Resolution Workshop, Participated in Outreach programs, Best Practice Workshops, Plain English Writing Program, Certificate III Retail - Supervisor Training

Affiliations

  • Running an at home business in the evenings in Dermal therapy.

Certification

  • certificate 3 in Retail Operations

Timeline

Administrative and HR

Joinery Depot
04.2018 - 08.2020

Investigation Officer

Energy & Water Ombudsman NSW
05.2012 - 04.2018

Client Relationship Manager

Credit Corp Group Limited
11.2010 - 10.2011

2nd in Charge (2IC)

David Jones
01.2005 - 01.2007

Undergraduate Degree - Advanced Dermal Interventions

Australasian Collage of Health And Wellness

Bachelor of Science - Forensic Science

University of Western Sydney

Higher School Certificate -

Bossley Park High School

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Zhina Mansoori