A highly sociable, versatile professional with extensive experience in student support, administration, and customer service. Skilled in fostering communication among diverse groups, including students, parents, and team members. Adept at multitasking, delivering high-quality service, and thriving in dynamic environments. Passionate about working with children, students, and various teams to achieve organizational goals.
Hi, I’m
Zhiren Jackie Yao
Adelaide,Australia
Summary
Overview
18
years of professional experience
1
Certification
Work History
Adelaide Institute of Technology
Assistant to Regional Manager
01.2019 - 01.2022
Job overview
- Company Overview: Australia Education Group
- Organized study tours for Adelaide independent schools
- Recruited international students to study in Adelaide
- Planned and facilitated seminars, gathered client information, and identified eligible prospects
- Assisted with visa applications and followed up on key accounts
- Australia Education Group
Bangladesh HDL Ceramics
Chief On-Site Admin Manager & Interpreter
01.2017 - 01.2019
Job overview
- Maintained effective communication with local government, clients, and colleagues using excellent interpersonal skills
- Interpreted and translated documents and management policies
- Conducted data input and analysis to support operations
Rende International Education
Chief Trainer & Manager of Supporting & Customer Service Department
05.2010 - 05.2012
Job overview
- Designed and hosted large educational conventions and promotional seminars
- Acted as a spokesperson and event host while assisting marketing and sales teams
- Delivered high-quality training to school principals and Directors of Studies across China
- Provided exceptional customer service to clients and stakeholders
Riverdeep Immersive Subject English
Advanced Academic and Service Manager
01.2008 - 04.2009
Job overview
- Supervised academic departments across all school branches
- Directed teaching management and arranged demonstration lessons
- Coordinated parent-teacher meetings and supported marketing and sales teams
Ireland-China (Aihua) Foreign Languages Academy
Director of Studies & Customer Service
11.2003 - 11.2005
Job overview
- Recruited and managed both international and local teaching staff, overseeing a team of 12 full-time Western teachers and 30 Chinese staff
- Managed timetabling and teaching-related documentation
- Developed and refined department policies within a multicultural environment
Education
Beijing Language and Culture University
Bachelor's Degree from Teaching Chinese as a Foreign Language
01.2010
University Overview
QS 985 & 211
Hubei Huanggang Normal University
Diploma from English Education
01.2001
University Overview
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
Certification
- TAE40122 Certificate IV in Training and Assessment
- CHC40221 Certificate IV in School-Based Education Support
- Cleared Working with Children Check (WWCC) and National Police Check
Languages
Mandarin/Chinese
English
References
References
- Dr. David Cotter, CEO & Vice Principal, Aihua English School, cotterdavid@hotmail.com, +353 871 443 584
- Mr. Don Chen, CEO, Adelaide Education Group, don.chen@aibt.edu.au, +61 418 898 069
Wechat
yaoyao-adelaideTimeline
Assistant to Regional Manager
Adelaide Institute of Technology
01.2019 - 01.2022
Chief On-Site Admin Manager & Interpreter
Bangladesh HDL Ceramics
01.2017 - 01.2019
Chief Trainer & Manager of Supporting & Customer Service Department
Rende International Education
05.2010 - 05.2012
Advanced Academic and Service Manager
Riverdeep Immersive Subject English
01.2008 - 04.2009
Director of Studies & Customer Service
Ireland-China (Aihua) Foreign Languages Academy
11.2003 - 11.2005
Hubei Huanggang Normal University
Diploma from English Education
Beijing Language and Culture University
Bachelor's Degree from Teaching Chinese as a Foreign Language
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