Zhi Ying Loo
Carnegie,VIC
Summary
Demonstrates psychosocial assessments, understanding and sensitivity to serving culturally diverse populations. Able to quickly build trust and rapport with clients from diverse cultures. Skilled at helping clients develop life skills and coping mechanisms. Well-versed in assessing client strengths and advocating for client resources. Highly organized and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Social Work Student Intern
South-East Monash Legal Services
Springvale, VIC
09.2022 - 12.2022
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Complied with AASW Code of Ethics and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Performed psychosocial assessments and documented casework.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Guided clients completing financial assistance applications; Assisted homeless clients with procuring mental health support and other various community resources.
- Worked with African women in weekly outreach, assisted them in language development and daily activities.
Front of House Waitress
Okami Japanese Restaurant
Camberwell, VIC
01.2022 - Current
- Communicated with manager and other staffs to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained polite and professional demeanor to customers to encourage inquiries and order placements.
- Checked with customers to get feedback on food served and resolve issues.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
Internship Student (Virtual Program)
Think Pacific (Fiji)
02.2021 - 05.2021
- Focused on Global Psychology and Mental Health with the partner Youth Champ for Mental Health (YC4MH).
- Worked well in team environment as well as independently.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assisted in researching for available sponsorships to deal with financial struggles.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
Education
Master of Social Work -
Monash University
Caulfield, VIC12.2023
MARAM Training -
Safe+Equal
Melbourne, VIC11.2022
Bachelor of Psychological Science -
Deakin University
Burwood, VIC10.2021
Diploma of Interpreting -
Sydney Institute of Interpreting And Translating
Melbourne, VICSkills
- Records Maintenance and Management
- Client Rights Advocacy
- Client-Centered Approach
- Active Listening
- Friendly, Positive Attitude
- Training & Development
- Good Work Ethic
- People Skills
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Malay
Professional
Chinese (Cantonese)
Professional
Timeline
Social Work Student Intern
South-East Monash Legal Services
09.2022 - 12.2022
Front of House Waitress
Okami Japanese Restaurant
01.2022 - Current
Internship Student (Virtual Program)
Think Pacific (Fiji)
02.2021 - 05.2021
Master of Social Work -
Monash University
MARAM Training -
Safe+Equal
Bachelor of Psychological Science -
Deakin University
Diploma of Interpreting -
Sydney Institute of Interpreting And Translating
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