Summary
Overview
Work History
Education
Skills
Timeline
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Zhiyun Huang

Summary

Creative and customer-focused professional with a proven ability to turn data into meaningful results. At Giorgio Armani, I boosted sales by 10% and customer return rates by 30% through personalised service, and expert product knowledge. With a strong background in digital marketing, content creation, and cross-cultural communication, I bring a unique blend of analytical thinking and human connection to every role I take on.

Overview

6
6
years of professional experience

Work History

Sales Associate

Giorgio Armani
02.2023 - Current
  • Assisted 15+ customers daily, providing expert product recommendations, and ensuring smooth, friendly, and professional service, leading to a 10% increase in sales and conversion rate.
  • Advised customers on fashion styles, materials, and fits, creating personalised experiences that increased customer return rates by 30% and boosted average transaction value.
  • Processed transactions efficiently using the XY system, ensuring accurate payments with strict compliance, minimising errors, and reducing waiting time.
  • Collaborated effectively with colleagues and managers to meet store sales targets, and deliver exceptional customer service.
  • Leveraged CRM tools to streamline retail operations, personalise customer interactions, and enhance overall sales performance.

Sales Associate

Imbeau
02.2022 - 02.2023
  • Exceeded monthly sales KPIs by 15%, driven by proactive customer service and in-depth product knowledge.
  • Advised customers on skincare and beauty products, leading to a 25% increase in upselling and a 15% boost in customer satisfaction.
  • Assisted with creating product displays and organising stock, contributing to a 10% increase in foot traffic during promotions.
  • Worked with the team to meet sales targets, helping to achieve a 20% increase in overall store sales.

Customer Service Representative

Tongli suppermarket
07.2020 - 02.2022
  • Managed 300+ daily transactions with high accuracy across various payment methods, ensuring rapid service during peak hours.

Waitress

Lucky Chinese Restaurant
11.2018 - 07.2020
  • Efficiently processed customer orders, maintaining high-quality standards and services.

Education

Bachelor of Media And Communications, Bachelor of Business - Public Relations And Marketing

Macquarie University
Sydney, NSW
11-2026

High School Certificate -

Carlingford High School
10-2022

Skills

  • Content creation and editing
  • Digital marketing
  • Social media marketing
  • Market research
  • Language: Native in English, Mandarin, and Cantonese
  • Cross-Cultural Communication
  • Data analysis and optimisation
  • SEO
  • Public relations & Media relations

Timeline

Sales Associate

Giorgio Armani
02.2023 - Current

Sales Associate

Imbeau
02.2022 - 02.2023

Customer Service Representative

Tongli suppermarket
07.2020 - 02.2022

Waitress

Lucky Chinese Restaurant
11.2018 - 07.2020

Bachelor of Media And Communications, Bachelor of Business - Public Relations And Marketing

Macquarie University

High School Certificate -

Carlingford High School

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Zhiyun Huang