Zhoe Marshall
Taree,NSW
Summary
Successful 2IC with over five years of demonstrated ability in providing administrative and operational support to managers.
Offering outstanding communication and cross-cultural team management skills.
Incredible time management skills, reliability, punctuality, proven ability to work autonomously or in a team environment.
Overview
8
8
years of professional experience
Work History
Second in Command
Wynter Tavern
08.2020 - Current
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business, including the processing and physical delivery of weekly banking and coin orders
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Responsible for staff rostering and timesheet approval, inventory stocktake, ordering bottleshop, bar and miscellaneous stock and overseeing the success of special events
Bartender
Manning River Hotel
03.2016 - 01.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training
- Managed cash handling duties responsibly, ensuring accurate accounting
- Efficiently opened or closed the bar according to established procedures
Education
High School Diploma -
Taree High School
Taree, NSW12.2015
Skills
- Financial Acumen
- Industry and Customer Awareness
- Customer and Staff Relations and Retention
- Outgoing Personality and dilligent rapport skills
- Ability to read customers and recognising customer sensitivity circumstances
- Adaptability and Multitasking abilities
References
Cam Cooke
Head Chef
Wynter Tavern
Nigel Pereira
Supervisor/Colleague
Wynter Tavern
Timeline
Second in Command
Wynter Tavern
08.2020 - Current
Bartender
Manning River Hotel
03.2016 - 01.2019
High School Diploma -
Taree High School
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