Zhongwen Tiffany Liang
Hornsby,NSW
Summary
A committed property management professional recognized for maintaining high standards and delivering consistent results. Proven in overseeing multifaceted property operations and ensuring regulatory compliance. Known for collaborative team efforts and adaptability in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Property Manager
McGrath
02.2017 - 02.2018
- Manage a portfolio of approximately 150 residential properties.
- Oversee and approve the Residential Tenancy Agreement, Bond Lodgement and tenant pack prepared by the property officer;
- Manage end-to-end leasing: advertising, tenant screening, negotiations, and lease execution.
- Prepare the Entry/incoming report including photographs of the property prior to the lease being executed;
- Conduct thorough inspections on Inspection Manager, resolve maintenance issues, and coordinate contractors.
- Handle rent collection, arrears management, rent reviews, renewals, insurance claims and NCAT when required.
- Act as the primary liaison between landlords, tenants, strata managers, and contractors.
- ·Regular updating to tenants and landlords with regards to property issues;
- Conduct regular market appraisals for the purpose of advising the owner of market movements and making recommendations for rental increases and so prospective clients can be provided with reliable and accurate management submissions;
Property Investment Manager
Belle Property Mosman
10.2015 - 10.2016
- Ensure compliance with ethical standards and industry codes of conduct;
- Manage and maintain rent roll of properties;
- Coordinate incoming and outgoing inspections in accordance with company and statutory requirement;
- Delegate to the leasing executive to work within advertising budgets;
- Working with the Leasing Executive, present all tenant applications for approval;
- Oversee and approve the Residential Tenancy Agreement, Bond Lodgement and tenant pack prepared by the property officer;
- Ensure that the execution of the lease and the handover of documentation and keys complies with industry acts and company checklist;
- Prepare the Entry/incoming report including photographs of the property prior to the lease being executed;
- Proficient in Inspection manager & REST software
Commercial/Residential Property Manager
Acquarie Properties Pty Ltd
02.2011 - 10.2015
- Asset Management and Business development
- Managing a mixed portfolio of approximately 100 properties
- Rental arrears management
- Attending Strata meetings, tribunal hearings on behalf of the owners
- Rental increases and annual reviews
- Lease Negotiation
- Insure tenant are compliance with the lease terms
- Complete outgoing and in-going inspections and reports
- Organize repairs and maintenance, manage contractors
- Prepare contractor schedules and manage contractors
- Managing insurance policies
- Approve and credit invoices
- Handle maintenance requirements on assets
- Maintain good relationship with tenants
Telemarketer
The Ralan Group Property Service Chatswood (Developer)
12.2008 - 11.2010
- Make outbound calls;
- Identify and develop business opportunities over the phone;
- Assist sales team to make appointment with clients;
- Reporting to the telemarketer team leader;
- Liaise with clients and update them with new released property projects;
- (part time)
Education
Master of International Business -
Macquarie University
01.2011
Master of Commerce - Marketing
Macquarie University
12.2009
Bachelor of Business Administration - undefined
LiaoNing University of Technology
07.2008
Skills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
Accomplishments
McGrath Linfield Office: Property Manager of the year in 2017
Certification
- Certification of Registration
- Continuing Professional Development
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Senior Property Manager
McGrath
02.2017 - 02.2018
Property Investment Manager
Belle Property Mosman
10.2015 - 10.2016
Commercial/Residential Property Manager
Acquarie Properties Pty Ltd
02.2011 - 10.2015
Telemarketer
The Ralan Group Property Service Chatswood (Developer)
12.2008 - 11.2010
Master of Commerce - Marketing
Macquarie University
Bachelor of Business Administration - undefined
LiaoNing University of Technology
Master of International Business -
Macquarie University