Zhou Haibo

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Built relationships with vendors to manage orders and negotiate costs.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Helped management plan and serve bar menu exceeding customer expectations.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Built relationships with vendors to manage orders and negotiate costs.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Helped management plan and serve bar menu exceeding customer expectations.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.

⦁ Organise section MEP
⦁ Take orders
⦁ Serve drinks & food

⦁ Communication with other students
⦁ Keep everything clean and tidy

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

⦁ Two-way interpretation in English and Mandarin and communicate with customers.
⦁ Serve over 500 guests per day for 6 shifts.
⦁ Provide good customer service