Zhuowei Zhu
Castle Hill
Summary
Dynamic professional with a proven track record in electrical systems and customer service excellence, honed at Sam Electrical Contractor and City Hero Entertainment. Expert in utilizing hand and power tools and leveraging exceptional problem-solving skills. Achieved significant improvements in team productivity and sales revenue through strategic leadership and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apprentice Electrician
Sam Electrical Contractor
10.2021 - 05.2024
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Manager on Duty
City Hero Entertament
05.2020 - 05.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Education
High School Diploma -
Macquarie University
Sydney, NSW07-2025
Skills
- Hand and power tools
- Customer service focus
- Problem-solving
- Sales and marketing
- Media relations
- Crisis management
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
N/A
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Limited Working
Timeline
Apprentice Electrician
Sam Electrical Contractor
10.2021 - 05.2024
Manager on Duty
City Hero Entertament
05.2020 - 05.2021
High School Diploma -
Macquarie University
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