Zhuowen Qiao
Cannington
Summary
Experienced Kennel Worker with expertise in obedience training and animal behavior. Thoughtful and compassionate when interacting with animals both big and small. Skilled in developing mental and physical exercise routines for dogs.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kennel Worker
Company
04.2024 - Current
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
- Contributed to efficient operations by updating records, managing inventory, and communicating effectively with team members.
Store Manager
Family Business
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Restaurant Worker
Company
05.2021 - 07.2022
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
Education
MBA - Professional Accounting
The University of Western Australia
Perth11.2024
Bachelor of Commerce - Human Resources Management
The University of Western Australia
Perth, WA11.2022
Skills
- Patience and Perseverance
- Sanitation Procedures
- Time Management
- Communication
- Staff Management
- Customer Service
- Sales expertise
- Customer Engagement
- Problem Solving
- Delegating Work
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Certification
CPA (In Progress)
Projects
Audit Simulation Project
University of Western Australia | [Month, Year]
- Conducted mock audit assessments for a simulated company, reviewing financial statements, assessing risk, and preparing audit reports.
Harvard Business Simulation
University of Western Australia | [Month, Year]
- Collaborated with a team to develop strategic financial decisions, manage resources, and analyze profitability during a simulation of a global business scenario.
Timeline
Kennel Worker
Company
04.2024 - Current
Store Manager
Family Business
02.2023 - Current
Restaurant Worker
Company
05.2021 - 07.2022
MBA - Professional Accounting
The University of Western Australia
Bachelor of Commerce - Human Resources Management
The University of Western Australia
CPA (In Progress)
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