Zhutong Zhang
PERTH
Summary
Dynamic outreach and case worker with a proven track record at UnitingWA, adept at client advocacy and risk assessment. Skilled in incident reporting and crisis management, I excel in fostering therapeutic relationships and coordinating essential services for vulnerable populations. Committed to enhancing client wellbeing through effective communication and problem-solving strategies.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Outreach/Case Worker
UnitingWA
Perth
02.2026 - Current
- Conducted client assessments, developed case plans, and coordinated referrals to housing, health, legal, and community support services.
- Built strong therapeutic relationships with clients using trauma-informed and client-centred approaches.
- Assisted clients in accessing emergency accommodation, financial assistance, Centrelink services, healthcare, and long-term support programs.
- Conducted risk assessments and implemented safety planning for clients in crisis situations.
- Advocated on behalf of clients with government agencies, housing providers, and external support organizations.
Relief Teacher
Department of Education
Perth
11.2023 - Current
- Delivered classroom lessons across a range of year levels and subject areas.
- Managed classroom behavior and maintained a positive learning environment.
- Adapted quickly to different school settings, policies, and student needs.
- Supported student learning, engagement, and wellbeing.
- Maintained effective communication with school staff and students.
Safety/Support Worker
UnitingWA
Perth
03.2025 - 02.2026
- Maintained a safe and supportive environment within the engagement hub.
- Responded to incidents and challenging behaviors using de-escalation techniques.
- Supported vulnerable clients experiencing homelessness, mental health, and substance use challenges.
- Assisted clients to access community services, accommodation, and crisis support.
- Completed incident reports and worked collaboratively with staff and external services.
Healthcare Security Officer
Metropolitan Health Services
Bentley
07.2022 - 09.2023
- Provided safety and security support within hospital and emergency department settings.
- Responded to emergency incidents and assisted clinical staff during high-risk situations.
- Used trauma-informed and de-escalation approaches to maintain a safe environment for patients, staff, and visitors.
- Conducted patient observations and supported patients experiencing mental health distress, trauma, or behavioral challenges.
- Completed incident reporting and worked collaboratively with healthcare teams and emergency responders.
Education
Master of Education -
Curtin University
Perth, WA 05.2021 - 03.2024
Bachelor of Accounting - Accounting And Finance
Victoria University
Melbourne, VIC 03.2018 - 05.2020
Diploma of Business - Enterprise
Victoria University
Melbourne, VIC 07.2016 - 11.2017
Skills
- Case Management: Experienced in supporting vulnerable individuals through client engagement, referrals, advocacy, risk assessment, documentation, and coordination with community support services
- Technical Skills: Proficient in incident reporting, case documentation, Microsoft Office Suite, email communication, and maintaining accurate and confidential records
- Problem Solving: Demonstrated ability to think critically and communicate effectively under pressure while responding to emergencies, incidents, and challenging situations using professional judgment and de-escalation techniques
- Communication: Highly developed communication and interpersonal skills with the ability to engage professionally and effectively with clients, patients, students, and multidisciplinary teams in diverse and high-pressure environments
Languages
Mandarin
First Language
English
Proficient (C2)
C2
Certification
- Mental Health First Aid Certificate
- Suicide First Aid Certificate
- First Aid and CPR
- Cert II in Security Operations
- Cert II in Terrorism Awareness and Response
- Cert IV in Fitness Trainer
Professional Referees
Vanessa Cobbs - Senior Support Worker (Line Manager)
Vanessa.Cobbs@unitingwa.org.au
0402341742
Carl Pountney - Key Worker (Colleague)
Carl.Pountney@unitingwa.org.au
0478737824
Karen Young - School Supervisor
Karen.Young@curtin.edu.au
0414878753
Timeline
Outreach/Case Worker
UnitingWA
02.2026 - Current
Safety/Support Worker
UnitingWA
03.2025 - 02.2026
Relief Teacher
Department of Education
11.2023 - Current
Healthcare Security Officer
Metropolitan Health Services
07.2022 - 09.2023
Master of Education -
Curtin University
05.2021 - 03.2024
Bachelor of Accounting - Accounting And Finance
Victoria University
03.2018 - 05.2020
Diploma of Business - Enterprise
Victoria University
07.2016 - 11.2017