Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ZI-YAN CHENG

Melbourne,VIC

Summary

Experienced Crew Trainer with 3 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.

Overview

5
5
years of professional experience

Work History

Fruit Picker

Wandin Valley Farms
11.2023 - 01.2024
  • Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
  • Increased efficiency in fruit picking through mastery of various techniques, including ladder use and proper hand placement.
  • Exceeded daily quotas consistently by maintaining a fast pace while prioritizing safety and accuracy.
  • Reduced crop damage with gentle handling of delicate fruits, ensuring optimal market value.
  • Maintained a safe working environment by adhering to all occupational health and safety regulations while picking fruits.

Project Management Specialist

Tracmo
12.2021 - 05.2023
  • Streamlined project management processes by implementing Agile methodologies, resulting in increased efficiency and team collaboration.
  • Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
  • Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
  • Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
  • Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.

Crew Member Trainer

Mc'Donsld's Taiwan
09.2018 - 10.2021
  • Enhanced team efficiency by conducting thorough crew member training sessions.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
  • Developed customized training materials to accommodate diverse learning styles and needs.
  • Implemented updated safety protocols, resulting in a safer workplace for all employees.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.

Education

Master of Arts - Linguistics

National Yang Ming Chaio Tung University
Shinchu, Taiwan
10.2022

Skills

  • Safety Awareness
  • Hand-Eye Coordination
  • Time management
  • Brand Awareness
  • Health and Safety Regulations
  • Organizational Skills
  • Quality Assurance
  • Attention to Detail

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Javanese
Professional Working

Timeline

Fruit Picker

Wandin Valley Farms
11.2023 - 01.2024

Project Management Specialist

Tracmo
12.2021 - 05.2023

Crew Member Trainer

Mc'Donsld's Taiwan
09.2018 - 10.2021

Master of Arts - Linguistics

National Yang Ming Chaio Tung University

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ZI-YAN CHENG