Zia Rehman
Bankstown,NSW
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
20
20
years of professional experience
Work History
Business Development Account Manager
Optus Business Centre
Sydney, NSW
06.2023 - Current
- Executed effective strategies for client acquisition.
- Analyzed competitor activities and market information to contribute to strategic marketing plans.
- Secured leads and maximized business prospects to increase company revenue.
- Boosted market share by enhancing sales performance through vigorous team training.
- Engaged and managed pre-sales, services, and support resources to deliver client solutions successfully.
- Arranged face-to-face meetings with high-potential customers and prospects.
- Boosted team's performance to meet specified goals.
- Prepared weekly reports on customer check-in metrics and EDM outreach.
- Manage the 30/60/90-day pipeline and forecast. Maintain up-to-date reporting in Salesforce.
- Managed sales activities to boost existing client relationships and acquire new accounts.
Technology Sales Representative & Desktop Support
Tech Success
SYDNEY
06.2022 - 06.2023
- Evaluated customer needs to recommend suitable products and services.
- Managed deployment of Microsoft 365 components focusing primarily on licensing processes and user support.
- Provide quotations to the customer for software and hardware purchases.
- • Keep up-to-date track of vendor/licensing changes, new products, and promotions.
- Maintain up-to-date product knowledge through continuous learning.
- Ensured accurate recording of all recurring vendor payments each month.
- Ensured accuracy in customer service agreement quantities and prices by updating the system.
- Managed execution of recurring accounts receivable billing cycles on a monthly basis.
- Managed credit limits and terms while collecting outstanding receivables.
Administrative Security Officer at DCJ
Certis Security Australia
SYDNEY, NSW
01.2018 - 06.2022
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified the needs of customers promptly and efficiently.
- Recommended improvements in security systems and procedures.
- Managed spending to ensure adherence with budget.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
Accountant/Lead Customer Service Manager
JK Accountants Pty Ltd
Sydney, NSW
06.2015 - 01.2018
- Prepare and manage Account Receivable and Account Payable of Clients
- Assist in the development and preparation of Comprehensive Income Statements and Balance Sheets for client base
- Leverage productivity tools such as Microsoft Excel and Google docs for Bookkeeping procedures and Financial Statement preparation with formulae and pivot tables.
- Manage ongoing customer issues and escalations and action to resolve them in timely manner
- Assist with help desk enquiries and ticket routing.
Technology Sales Representative
Officeworks Head Office
North Rocks, NSW
10.2013 - 04.2016
- Identify and prepare products and services that would be best fit for customer business needs.
- Assisting customers through different communicating medium such as phone, email and chat to assist and cater for their business needs.
- Reported and presented sales, leads and new contacts to management when appropriate.
- Listened to customers to understand their needs and refer to optimal services.
- Streamlined communication efforts by measuring client satisfaction metrics.
- Gathered business requirements for SAP reporting and functionality enhancements.
- Researched different vendors for product purchasing opportunities and price comparisons.
Software Sales Representative
Contour Software
Karachi, Pakistan
10.2007 - 05.2011
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Listened to customer needs to identify and recommend best products and services.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Located required parts and software with established and new vendors.
- Providing in person and remote support
Customer Support Representative
PTCL Pakistan Telecommunication Company Ltd
Karachi, Pakistan
03.2005 - 10.2007
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Installed, updated and configured hardware and software.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Briefed customers on equipment, usage and product specification.
- Providing in person and remote support using Team Viewer.
Education
Post Graduate Diploma - Accounting
Holmes Institute
Sydney NSW2016
Bachelor of Accounting -
AIH Higher Institute
2014
Bachelors of Commerce -
University of Karachi
2006
Masters in Applied Technology - Information Technology Project Management
Victoria University
Sydney | 2020Skills
- Skilled in Microsoft Dynamics 365 functionalities
- Proficient in SAP ERP
- Experienced with Connectwise software
- Salesforce platform expertise
- ServiceNow platform knowledge
- Contract negotiation expertise
- Data analysis expertise
- Client satisfaction management
- Hardware diagnostics
- Client relationship management
- Experienced in strategic hunting methods
- Troubleshooting and diagnostics
- Customer support operations
- Delivering in-person and remote support
- Accounts & Finance Skills
- Market analysis
References
Provided upon request
Timeline
Business Development Account Manager
Optus Business Centre
06.2023 - Current
Technology Sales Representative & Desktop Support
Tech Success
06.2022 - 06.2023
Administrative Security Officer at DCJ
Certis Security Australia
01.2018 - 06.2022
Accountant/Lead Customer Service Manager
JK Accountants Pty Ltd
06.2015 - 01.2018
Technology Sales Representative
Officeworks Head Office
10.2013 - 04.2016
Software Sales Representative
Contour Software
10.2007 - 05.2011
Customer Support Representative
PTCL Pakistan Telecommunication Company Ltd
03.2005 - 10.2007
Post Graduate Diploma - Accounting
Holmes Institute
Bachelor of Accounting -
AIH Higher Institute
Bachelors of Commerce -
University of Karachi
Masters in Applied Technology - Information Technology Project Management
Victoria University
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