Ziad Nasser
North Lambton
Summary
Dynamic Business Manager with a proven track record at Newcastle Pro Sound, excelling in strategic decision-making and problem-solving. Successfully reduced operational risks and increased employee loyalty through innovative programs. Expert in financial management and team leadership, consistently achieving high customer retention and satisfaction.
Overview
12
12
years of professional experience
Work History
Business Manager
Newcastle Pro Sound
09.2021 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
Conqueror Australia Off-Road Campers & Leisure
09.2018 - 09.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased profit by streamlining operations.
Salesperson
Newcastle Pro Sound
01.2013 - 09.2018
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor of Science - Psychology
University of Newcastle
Newcastle, NSW11-2024
Skills
- Strategic Decision-Making
- Problem-Solving Skills
- Social Media Marketing
- Recruiting and hiring
- Financial management
- Employee motivation
- Partnership development
- Customer retention
- Team building and leadership
Accomplishments
- Optimised business operations by strategically reducing staff while simultaneously increasing sales, resulting in improved profit margins and operational efficiency.
- Recruited and managed high-performing teams, using performance-based hiring, clear KPIs, and tailored incentive programs to boost individual and team productivity.
- Elevated customer experience and brand trust, increasing the company’s Google rating from 4.0 to 4.8 through a consistent focus on customer satisfaction and service excellence.
- Provided strategic consultation during critical business challenges, offering solutions that mitigated risks, improved decision-making, and contributed to long-term stability.
- Excelled in conflict resolution and team dynamics, consistently mediating internal conflicts and guiding team members toward productive, values-aligned outcomes.
- Cultivated a high-performance culture, introducing motivational practices and sales targets that significantly lifted revenue and staff engagement.
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Business Manager
Newcastle Pro Sound
09.2021 - Current
Operations Manager
Conqueror Australia Off-Road Campers & Leisure
09.2018 - 09.2021
Salesperson
Newcastle Pro Sound
01.2013 - 09.2018
Bachelor of Science - Psychology
University of Newcastle
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