Summary
Overview
Work History
Education
Skills
Timeline
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Ziba Vakil Zargar

Algester,QLD

Summary

With a proven track record at Nundah Tobacconist, I excel in customer service and POS system operation, enhancing shopping experiences and loyalty through meticulous attention to detail and superior organizational skills. My background spans from hospitality to management, consistently achieving efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Serves

Nundah Tobacconist
02.2022 - 10.2024
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.

Cleaning Contractor

Cleaned By Yaz
08.2021 - 04.2022
  • Upheld a professional appearance at all times while representing the company on job sites.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Proactively identified potential issues in properties that required special attention or additional services.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Cafe Owner

Cvozy Cafe
12.2020 - 01.2022
  • Collaborated with local businesses to host joint events, fostering community engagement.
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
  • Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Enhanced customer loyalty through exceptional service and consistent product quality.
  • Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Implemented inventory management systems to minimize waste and optimize stock levels.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
  • Consulted with customers to assess needs and propose optimal solutions.

Hospitality Worker

Entice Me
01.2015 - 11.2020
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.

Education

Certificate IV - Aged Care And Disability Support

Intercare
Brisbane, QLD
12-2024

Certificate IV - Hospitality

Red Cross
Brisbane, QLD
06-2015

Skills

  • Reliability and punctuality
  • Customer Service
  • POS System Operation
  • Time Management
  • Verbal and written communication
  • Attention to Detail
  • Organizational Skills
  • Task Prioritization

Timeline

Customer Serves

Nundah Tobacconist
02.2022 - 10.2024

Cleaning Contractor

Cleaned By Yaz
08.2021 - 04.2022

Cafe Owner

Cvozy Cafe
12.2020 - 01.2022

Hospitality Worker

Entice Me
01.2015 - 11.2020

Certificate IV - Aged Care And Disability Support

Intercare

Certificate IV - Hospitality

Red Cross
Ziba Vakil Zargar