ZICHEN CHU
Hurstville,NSW
Summary
Dynamic and results-oriented professional with extensive experience in managing operations at Sweet Town, ensuring high levels of customer satisfaction and operational efficiency. Excelled in inventory control, team leadership, and complaint resolution, significantly enhancing service quality. Demonstrated exceptional organizational skills and a passion for excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Sweet Town
06.2024 - 11.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Newsagent
Loftus Newsagency
04.2015 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Skills
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Kitchen equipment operation and maintenance
- Order delivery practices
Timeline
Restaurant Manager
Sweet Town
06.2024 - 11.2025
Newsagent
Loftus Newsagency
04.2015 - 04.2024
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