Zidane Khan
Melbourne,VIC
Summary
Dedicated and versatile professional with experience in customer service, operations, and sales across logistics and retail sectors. Proven ability to handle client queries efficiently, manage stock operations, and enhance customer satisfaction. Strong communicator with analytical skills and a proactive approach to learning and performance. Holds a B.A. (Hons) in Economics and certified in Excel, MIS, and Data Science.
Overview
1
1
Certification
Work History
Customer Service Executive & Operations and Documentation
Backyard Logistics and Solutions
- Managed customer relationships by ensuring timely execution of shipments.
- Provided prompt resolution to client queries, enhancing satisfaction and retention.
- Communicated effectively with customers and internal teams to resolve any issues or inquiries, maintaining a positive brand image.
- Managed large volumes of stock and ensured proper handling and dispatching of products, meeting tight deadlines.
Customer Service Representative
Sekyor Solutions Pvt. Ltd
- Handled high-volume inbound and outbound customer calls, resolving queries efficiently to ensure customer satisfaction.
- Provided product/service support and information, maintaining a professional and courteous manner at all times.
Sales Executive
Thrift Store by Rethought
- Provided exceptional customer service to drive sales and meet store targets.
- Assisted in inventory management, product displays, and restocking.
- Delivered exceptional customer service, identifying and understanding individual customer needs to provide tailored recommendations.
Education
B.A (Hons) - Economics
College of Vocational Studies (DU)
01.2024
Senior Secondary Examination- Class XII - undefined
DPS Mathura Road CBSE
01.2021
Higher Secondary Examination- Class X - undefined
DPS Mathura Road CBSE
01.2019
Skills
- Hardworking and dedicated to achieving excellence in all endeavors
- Versatile and adaptable, capable of thriving in diverse environments
- Quick learner with a proactive approach to skill development
- Known for creating a positive and productive work environment
- Good at time management
- Proficient in customer relationship management and query resolution
- Strong analytical and research skills, with a keen eye for identifying growth opportunities
- Excellent communication and interpersonal abilities, essential for building rapport with clients and colleagues
- Proficient in English speaking
Certification
- Excel and Microsoft Office Course
- Management Information System (MIS)
- Data Science Course (Boston institute of Analytics)
Timeline
Customer Service Executive & Operations and Documentation
Backyard Logistics and Solutions
Customer Service Representative
Sekyor Solutions Pvt. Ltd
Sales Executive
Thrift Store by Rethought
Senior Secondary Examination- Class XII - undefined
DPS Mathura Road CBSE
Higher Secondary Examination- Class X - undefined
DPS Mathura Road CBSE
B.A (Hons) - Economics
College of Vocational Studies (DU)
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