Ziearyn Votano
Ourimbah,NSW
Summary
Experienced Center Manager with a background in overseeing daily operations, managing staff and ensuring optimal customer service. Strengths include strategic planning, team leadership and organizational skills. Demonstrated success in improving operational efficiency and implementing innovative strategies for business growth.
Overview
10
10
years of professional experience
Work History
Centre manager
Jennys kindergarten
Gosford
01.2019 - Current
- Trained new employees on company policies, procedures, and job responsibilities.
- Delegated work to staff, setting priorities and goals.
- Coordinated schedules for staff and volunteers to ensure coverage.
- Assisted in developing program materials and promotional content.
- Supported community engagement initiatives through outreach efforts.
- Organized events to promote center activities and foster participation.
- Maintained accurate records of participant registrations and attendance.
- Provided customer service by addressing inquiries and resolving issues.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Recruited new employees by conducting interviews and orientations for new hires.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Evaluated job performances of team members regularly through feedback sessions.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
- Fostered an inclusive environment, promoting diversity and employee well-being.
Trainee
North Wyong Early Learning Centre
Wyong
01.2017 - 12.2018
- At North Wyong early learning I completed my certificate III traineeship and stayed on as a room assistant afterwards. I left due to finding a job closer to home that had a position going to work towards Diploma.
Sandwich maker
Subway
Wyoming, 2250
01.2016 - 12.2016
- Prepared fresh sandwiches using high-quality ingredients and following recipes.
- Maintained cleanliness and organization of sandwich preparation area and equipment.
- Assisted customers with menu selections and special dietary requests.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
Education
Saint Josephs Catholic College
East GosfordKarben Training- Diploma
WyongSkills
- Customer service
- Team leadership
- Time management
- Effective communication
- Problem solving
- Staff scheduling
- Compliance monitoring
- Account management
- Staff development
- Delegating work
- Program administration
- Self motivation
- Cost control
- Facility maintenance
Timeline
Centre manager
Jennys kindergarten
01.2019 - Current
Trainee
North Wyong Early Learning Centre
01.2017 - 12.2018
Sandwich maker
Subway
01.2016 - 12.2016
Saint Josephs Catholic College
Karben Training- Diploma