Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zihan Wu

Morley,WA

Summary

After four experience of customer service, I already got most of the skills of customer service
With extensive experience as a kitchen hand in Yang's Dumpling, a proven ability to multi-task problem-solving in fast-paced work environment and clean up some specific areas with high-efficiency, food-making skills.
I'm able to communicate to customers in a proper way and handle situations that often happens in customer service ,such as customer complaint and emergency, which I've learned from my experience as all-rounder member in a convenience store.
I've learned how to negotiate with clients to get them to buy our products, and meet clients' need using some talking crafts during my one-year work experience as financial product sales.
Seeking an entry level customer service position where my customer service and communication skills derived from my past work experience are well utilized.

Overview

2
2
years of professional experience

Work History

Stock Assitant

Riverton Oriental Foods
Riverton, WA
06.2024 - 07.2024

working in the chinese store, assisting supervisor to do stock taking and replenishment, handling customer's question about finding items.

Key Responsibility:

  • doing stock-taking routinely, making sure the consistency between items we've gotten and that are suppiled
  • replenishing goods from goods received and keeping goods neatly arranged on the shelf

Key Achievement:

  • Finished replenishment and stock-taking of 4 shelfs within 4 hours
  • Be able to remember all the items, increasing the effiency of relenishment and stocking

Kitchen Hand & Waiter

Yang’s Dumpling
Karawara, WA
02.2024 - 05.2024

Key Responsibilities:

  • Inspected kitchen equipment for proper functioning before use.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Cleaned dishes, pots, pans and utensils.

Key Achievement:

  • Be able to make 10 orders within 30 minutes

Customer Service Assistant

Convenience Bee
Shanghai, China
06.2023 - 10.2023

Key Responsibility:

  • Responsible for customer service including check-out service, helping people solve any store-relevant problems
  • Check goods and money before store is opened and after closed
  • Tidy up the shelves sometimes and stock take

Financial Product Sale

Shanghai Leadwolf fund pty
Shanghai, China
06.2022 - 06.2023

Key Responsibilities:

  • Be resonsible to find potential customers and sell financial products to them with a proper way
  • assist team member to set investment plans and strategies
  • keep in touch with clients and delieve after-class service to clients

Key Achievements:

  • Use to sell products valuing 200 thousand Yuan.

Education

M.D. - Information Technology

University of Western Australia
Perth WA
12-2025

Skills

  • Inventory analysis and management
  • Food Making
  • Room Cleaning
  • Contract Preparation
  • Product Sales

Languages

English
Professional

Timeline

Stock Assitant

Riverton Oriental Foods
06.2024 - 07.2024

Kitchen Hand & Waiter

Yang’s Dumpling
02.2024 - 05.2024

Customer Service Assistant

Convenience Bee
06.2023 - 10.2023

Financial Product Sale

Shanghai Leadwolf fund pty
06.2022 - 06.2023

M.D. - Information Technology

University of Western Australia
Zihan Wu