Zihan Zhou
Hurstville,Australia
Summary
Dynamic IT professional with a proven track record at Nickon Enterprises Pty Ltd, excelling in troubleshooting and system optimization. Skilled in networking and programming, I designed a live-streaming studio and enhanced website performance. Known for my initiative and problem-solving abilities, I thrive in fast-paced environments, delivering impactful IT solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT & Technical Assistant
Nickon Enterprises Pty Ltd
Sydney
08.2025 - Current
- Supported day-to-day IT operations for the business, including hardware setup, troubleshooting, networking, and system maintenance.
- Designed and set up a complete live-streaming studio, including multi-camera configuration, lighting systems, audio routing, HDMI/SDI workflow, and OBS/vMix integration.
- Built and maintained company websites (drion.com.au etc.) using WordPress + Elementor, including DNS configuration, plugin management, and performance optimisation.
- Assisted with digital media production, including video setup, scene layout, streaming tests, and event technology coordination.
- Collaborated closely with management, showing consistent initiative, reliability, and problem-solving capability across diverse technical tasks.
- Provided ad-hoc IT guidance to team members and supported smooth business operations.
IT Service Desk Intern
Shenzhen Juwei Technology Co., Ltd.
11.2023 - 01.2024
- Delivered first-line support for hardware, software, and network issues
- Resolved tickets via phone, email, and remote support tools
- Assisted in system deployment and updates with senior engineers
- Contributed to IT documentation and user guides
Education
Master of Cybersecurity - Cybersecurity
University of Sydney
sydney08.2025
Bachelor of Science - Computer Science major, Software Development minor
University of Sydney
Sydney07.2023
Skills
- Operating Systems: Windows (98-11), Linux (Ubuntu, Kali)
- IT Support: Troubleshooting, system setup, software deployment, ticket handling
- Networking: TCP/IP, DNS, VPN, Firewalls, AD/Azure AD
- Programming: Python, Java, C, Bash, SQL, HTML/CSS, Flask
- Tools: Git/GitHub, Microsoft Office 365, MySQL, Wireshark, Nmap
- Cloud: Microsoft Azure
Certification
- Kali Linux Certified Professional (KLCP)
- ISC2 Certified in Cybersecurity (CC)
- CompTIA Security+ - Currently studying
Languages
- English (Fluent)
- Mandarin (Native)
Volunteer Experience
Volunteer IT Support (Community Assistance), Self-Initiated, 2025 - Present (10 times +), Provided informal IT support to local community members through Facebook groups, helping troubleshoot PC, network, and software issues., Gained hands-on experience explaining technical problems to non-technical users., Demonstrated reliability, patience, and a willingness to help others.
Projects
Privacy Policy Summarization Tool, University Capstone, 2025, Developed backend in Flask and integrated with a Chrome extension UI, Implemented text processing, API integration, and cloud deployment, Demonstrated strong teamwork and practical software engineering Software Development Coursework Projects, 2020-2023, Built multiple Java-based OOP applications, Implemented C-based systems programming (memory management, file systems), Designed small-scale web applications using HTML, CSS, Flask, and MySQL
Settlement Plans
Long-term settlement planned in Australia (partner is PR)
Visa And Work Rights
Temporary Graduate 485 Visa, 2 years full-time work rights (08/2025 - 08/2027), Chinese Class C, transferring to NSW driver licence now. Have my own car.
Timeline
IT & Technical Assistant
Nickon Enterprises Pty Ltd
08.2025 - Current
IT Service Desk Intern
Shenzhen Juwei Technology Co., Ltd.
11.2023 - 01.2024
Master of Cybersecurity - Cybersecurity
University of Sydney
Bachelor of Science - Computer Science major, Software Development minor
University of Sydney