Zihe(hailey) Xia
Ultimo
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
Work History
Retail Assistant
A Brilliant Night
08.2022 - 06.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Communicated with both English and Chinese speaking customers.
Receptionist/Customer Support
Airstream Pty Ltd
04.2021 - 06.2022
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with warehouse operations staff to assist with dispatch coordination.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing deliveries.
Warehouse Officer
Airstream Pty Ltd
03.2019 - 03.2021
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Recognized defective material and reported issues to management.
- Generated warehouse shipping documents, packing lists and invoices.
Barista
Six Bakery and Cafe
04.2018 - 03.2019
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education Sales Representative
Guixue Education
03.2017 - 03.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Maintained accurate records of all sales activities, including client interactions, follow-ups, and closed deals.
- Connected customers with services based on individual needs and vendor capabilities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Education
College Diploma - Tourism Administration
Wuhan Institute of Technology
Wuhan06.2017
Skills
- Both English and Chinese Fluency
- Attention to Detail
- Multitasking and Organization
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Proficiency
- Fast Learner
- Customer Service
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Timeline
Retail Assistant
A Brilliant Night
08.2022 - 06.2023
Receptionist/Customer Support
Airstream Pty Ltd
04.2021 - 06.2022
Warehouse Officer
Airstream Pty Ltd
03.2019 - 03.2021
Barista
Six Bakery and Cafe
04.2018 - 03.2019
Education Sales Representative
Guixue Education
03.2017 - 03.2018
College Diploma - Tourism Administration
Wuhan Institute of Technology
Similar Profiles
Jacqueline MonzoJacqueline Monzo
Scare Actor and Character Actor at Creamy Acres - Night of Terror and Night of LightsScare Actor and Character Actor at Creamy Acres - Night of Terror and Night of Lights
Melissa ChounlmanyMelissa Chounlmany
Fine Jewelry Consultant at Brilliant EarthFine Jewelry Consultant at Brilliant Earth
Daniel MendozaDaniel Mendoza
Office Assistant at Brilliant Minds Behavioral ServicesOffice Assistant at Brilliant Minds Behavioral Services