Zihe(hailey) Xia
Ultimo
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
Work History
Retail Assistant
A Brilliant Night
Sydney, NSW
08.2022 - 06.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Communicated with both English and Chinese speaking customers.
Receptionist/Customer Support
Airstream Pty Ltd
Perth, WA
04.2021 - 06.2022
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with warehouse operations staff to assist with dispatch coordination.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing deliveries.
Warehouse Officer
Airstream Pty Ltd
Perth, WA
03.2019 - 03.2021
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Recognized defective material and reported issues to management.
- Generated warehouse shipping documents, packing lists and invoices.
Barista
Six Bakery and Cafe
Perth, WA
04.2018 - 03.2019
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education Sales Representative
Guixue Education
Wuhan, China
03.2017 - 03.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Maintained accurate records of all sales activities, including client interactions, follow-ups, and closed deals.
- Connected customers with services based on individual needs and vendor capabilities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Education
College Diploma - Tourism Administration
Wuhan Institute of Technology
Wuhan06.2017
Skills
- Both English and Chinese Fluency
- Attention to Detail
- Multitasking and Organization
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Proficiency
- Fast Learner
- Customer Service
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Timeline
Retail Assistant
A Brilliant Night
08.2022 - 06.2023
Receptionist/Customer Support
Airstream Pty Ltd
04.2021 - 06.2022
Warehouse Officer
Airstream Pty Ltd
03.2019 - 03.2021
Barista
Six Bakery and Cafe
04.2018 - 03.2019
Education Sales Representative
Guixue Education
03.2017 - 03.2018
College Diploma - Tourism Administration
Wuhan Institute of Technology